Customer Service Manager

Customer Service Manager

Company: Morrisons (via Supportive Bridge Staffing Agency)

Location: Denbigh (LL16 3RQ)

Job Type: Permanent, Full-Time (Team Management)

Hours: 40 Hours per week

Schedule: 5 over 7 days with varied shift patterns

Closing Date: 26 August 2026

Job Reference: 159224

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to find a high-performing Customer Service Manager to help our business continue to grow and succeed in Denbigh.

At Morrisons, customers are always at the heart of everything we do. We need the best leaders to head up our customer-first approach, always leading by example and showcasing exceptional service.

Reporting into the Store Manager, your core responsibilities will include:

• Leading and empowering colleagues to always put the customer first and deliver outstanding service

• Listening and responding to customer feedback and reacting accordingly

• Ensuring market-leading availability and thorough resource planning across the store

• Working collaboratively with other store managers to lead a supportive, performance-driven department

• Managing people routines, including scheduling, absence, performance, and talent conversations

• Delivering effective training so team members have the confidence and capability to succeed across departments

• Taking a broader leadership role within the store

About You

Whether you have previous experience in the retail industry, hospitality, service, or travel and tourism, if you have a passion for exceptional customer service, we want to hear from you. We look for:

• Experience managing a team in a fast-paced environment

• Great communication skills with the ability to share knowledge, experience, and best practices

• Ability to build and maintain strong relationships with key stakeholders while remaining flexible

• Adaptability to change, alongside the confidence to challenge effectively

• A proactive approach to listening and responding to customers and colleagues alike

Rewards and Benefits

• Competitive salary and excellent benefits package

• Generous bonus scheme

• 15% Morrisons discount for you (both in-store and online)

• 10% discount card for a designated friend or family member

• Attractive pension scheme and private healthcare

• Family-friendly policies, including 26 weeks maternity and adoption leave, along with neonatal and fertility leave

Our Hiring Process

1. Apply Online: Submit your application via our site – it only takes a couple of minutes.

2. Let's Find Out More: Successful candidates will book an interview slot or speak with our resourcing team.

3. Interview: Face-to-face or virtual discussions covering your leadership experience and our Ways of Working.

4. Decision: Receive prompt updates and support regarding your formal offer.