Customer Assistant - Service

Customer Assistant - Service

Position: Customer Assistant - Service

Location: Dumbarton, United Kingdom (G82 1QZ)

Employment Type: Permanent | Hourly Paid (16 Hours per week)

Shift Pattern: Monday - Saturday (07:00-14:30 or 14:30-22:15) | Sundays (08:00-13:30 or 13:30-19:15)

Salary: Competitive salary, plus excellent benefits

Closing Date: 01 September 2026

Job Reference: 158750

About the Role

We’re looking for friendly, approachable people to join our Service team, giving customers a great experience at the checkouts, self-serve tills, and kiosks.

As a Customer Assistant, you’ll help customers with their shop, process transactions smoothly, and offer great service with a smile—making sure they leave feeling looked after and welcome. You’ll also be trained to support other parts of the store, like our famous Market Street or Replenishment teams, making this a great role for a team player ready to help wherever needed.

Key Responsibilities:

• Provide a warm, welcoming, and helpful experience at checkouts, self-serve tills, and kiosks.

• Process transactions efficiently and accurately.

• Assist customers with shopping queries and resolve issues with a positive attitude.

• Support other store departments (such as Market Street or Replenishment) as part of a flexible, collaborative team.

About You

We’re looking for people who are equally as passionate about putting customers first as we are. You will be someone who brings:

• A helpful, friendly, and approachable style.

• An enjoyment of staying active and working in a hands-on, fast-paced environment.

• The ability to work well in a busy, structured setting.

• Comfort in using equipment safely and following standard processes.

• A natural love for supporting customers and resolving queries.

Rewards and Benefits

We reward hard work with a comprehensive package designed to support you and your lifestyle:

• Pay & Hours: Competitive hourly rate with structured part-time hours (16 Hours per week).

• Holidays: 6 weeks of holiday per year (including bank holidays).

• Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from your first day, plus an additional 10% discount card for a friend or family member.

• Health & Wellbeing: Subsidised in-store cafes, healthcare cash plans, and Aviva Digital GP access.

• Financial Security: Competitive pension scheme and life assurance.

• Perks & Extras: Morrisons MyPerks (discounts at high street shops, cinemas, and gyms), optional payroll charity donations, and salary finance tools.

• Family-Friendly Policies: 26 weeks of maternity and adoption leave, alongside specialised neonatal and fertility leave.

• Growth: Exceptional career progression, training, and development opportunities.

Our Ways of Working

At Morrisons, our culture is driven by six core values:

1. Customer First: Caring about our customers and meeting their needs.

2. Teamwork: Going further together as one team.

3. Working Freely in a Framework: Trusted to make decisions and improve things.

4. Care and Respect: Caring more and trying harder for each other and everyone around us.

5. Listen and Respond: Talking, listening, and always doing the right thing.

6. Grow Sales, Low Cost: Driving improvements across the end-to-end process.