Customer Relations Service Manager

Supportive Bridge Staffing & Recruitment is recruiting on behalf of Bupa Global for a Customer Relations Service Manager to join their team in Cairo, Egypt. This is an excellent opportunity for an experienced customer service leader to oversee complaint management, regulatory compliance, and operational excellence within a dynamic international healthcare environment. You will lead a high-performing team while driving continuous improvements to customer experience and ensuring compliance with regulatory standards.

Key Responsibilities

• Lead the customer relations and complaints management function, ensuring compliance with regulatory requirements and service standards.

• Manage, coach, and develop the customer relations team while driving performance and continuous improvement initiatives.

• Analyse complaint trends and collaborate with stakeholders to implement process improvements and enhance customer outcomes.

Requirements

• Proven leadership experience in customer service, complaints management, or a regulated financial or healthcare environment.

• Strong knowledge of regulatory compliance, performance management, and stakeholder engagement.

• Excellent communication, problem-solving, and team leadership skills with experience managing operational performance.

Benefits

• Competitive annual salary with comprehensive employee benefits.

• Career development opportunities within a global healthcare organisation.

• Supportive and collaborative working environment with leadership growth opportunities.