Flexible Administrator/Crisis Worker-West Yorkshire 24 hrs
About this role
Job Advertisement: Flexible Administrator / Crisis Worker
Employer: Mountain Healthcare Ltd (via Supportive Bridge Staffing Agency)
Location: The Hazlehurst Centre SARC, Batley, West Yorkshire, LS27 7LE (with operational coverage across South Yorkshire, Humberside, and North Yorkshire SARCs)
Salary: £13.45 per hour (£28,051.32 per annum pro rata based on a 40-hour week)
Contract Type: Permanent
Working Pattern: Part-time (24 hours per week), working on a 24/7 rotational shift pattern covering day shifts (09:00–20:59) and night shifts (21:00–08:59), Monday to Sunday
Closing Date: 4 September 2026 (Note: Applications are invited from females only under a genuine occupational qualification pursuant to the Sex Discrimination Act)
About the Role
We are acting on behalf of Mountain Healthcare Ltd—a premier partner of NHS England and the police, and a leading provider of clinical forensic healthcare—to recruit a compassionate Flexible Administrator / Crisis Worker.
In this critical role based at a Sexual Assault Referral Centre (SARC), you will serve as the initial point of contact and dedicated advocate for victims of sexual assault. You will empower service users to feel in control, provide vital emotional and practical support during the forensic process, and manage administrative patient care pathways to ensure seamless day-to-day service delivery in a trauma-informed environment.
Key Responsibilities
1. Patient Support & Advocacy
Act as the primary point of contact and dedicated advocate for service users and their families visiting the centre.
Provide comprehensive preparation, support, and care during the SARC visit, utilizing distraction techniques and assisting clinicians with forensic evidence collection.
Liaise closely with multidisciplinary stakeholders, including the Police, NHS England, Independent Sexual Violence Advisors (ISVAs), and Social Services to manage effective patient care pathways.
2. Administration & Centre Operations
Support the SARC Manager with the smooth day-to-day running of the facility and general administration processes.
Ensure stringent DNA anti-contamination standards and cleanliness are rigorously maintained between forensic cases.
Maintain accurate, secure administrative records with a strict understanding of confidentiality and safeguarding protocols.
Person Specification
Essential Criteria
Gender Restriction: Applications are invited from females only, as this post carries a genuine occupational qualification under Section 7(2)b and 7(2)e of the Sex Discrimination Act due to the sensitive nature of the services provided.
Licence & Travel: A valid UK driving licence and access to a vehicle are required, as travel across regional SARCs (West, South, North Yorkshire, and Humberside) may be necessary.
Experience & Skills: Proven administrative experience, strong IT literacy, and a background working in supportive, client-facing, or customer-focused environments.
Knowledge: Sound understanding of safeguarding procedures for children and adults, alongside a clear appreciation of confidentiality and data security.
Vetting: Ability to successfully pass an Advanced Disclosure and Barring Service (DBS) check and Level 2 police vetting.
Desirable Criteria
Prior experience supporting individuals with complex needs or those who have experienced sexual assault/violence.
Experience in resource creation, project development, outreach, training, or presentation delivery.
Comprehensive Benefits & Perks
Financial & Security: Enhanced sickness pay, enhanced maternity, adoption, and neonatal pay (after 1 year's service), company pension scheme, and life assurance.
Leave & Wellbeing: 6 weeks annual leave, comprehensive wellbeing programmes, a 24/7 Employee Assistance Programme (EAP), and advanced rota planning for a better work-life balance.
Development: Access to accredited courses, Continuing Professional Development (CPD) masterclasses, higher education funding after one year of service, apprenticeships, and internal recognition awards.