Service Team Leader

Service Team Leader

Position: Service Team Leader

Location: Carterton, United Kingdom (OX18 3HA)

Employment Type: Permanent | Hourly Paid (30 Hours per week, including weekends and evenings)

Salary: Competitive salary, plus excellent benefits

Closing Date: 13 September 2026

Job Reference: 158745

About the Role

Are you good with people and a natural leader, or an experienced customer assistant looking for the next exciting step in your career?

As a Service Team Leader at Morrisons, you will be the driving force behind our front-end checkout and service teams. You will lead by example, direct daily operations, and ensure every customer receives a warm, efficient, and welcoming checkout experience.

Key Responsibilities:

• Be a visible, accessible presence across all front-end operations, utilizing headsets to support colleagues and keep queues moving efficiently.

• Lead, coach, and inspire a high-performing team that puts customers first.

• Build a supportive, performance-driven culture where team achievements and contributions are recognized.

• Confidently use dashboards and reports to optimize the front-end experience, root-cause issues, and implement corrective actions.

• Coordinate day-to-day communication across front-end departments—including checkouts, cash office, kiosks, customer service desks, petrol stations, trolleys, and car parks.

• Ensure strict adherence to company policies, legal obligations, and cash-handling procedures.

• Minimize waste and delegate tasks effectively to maintain a smooth, tidy operation.

About You

We are looking for a natural leader with a passion for people and retail excellence. You will bring:

• Proven experience in building and maintaining effective relationships.

• A strong background in developing, leading, and coaching teams to build confidence and high performance.

• Solid operational and technical knowledge of retail service departments.

• Strong organizational, planning, and workload-management skills.

• The ability to work efficiently under pressure and adhere to strict deadlines.

Rewards and Benefits

We reward hard work with a comprehensive package designed to support you and your lifestyle:

• Pay & Hours: Competitive hourly rate with flexible shift arrangements (30 Hours per week).

• Holidays: 6 weeks of holiday per year (including bank holidays).

• Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from your first day, plus an additional 10% discount card for a friend or family member.

• Health & Wellbeing: Subsidised in-store cafes, healthcare cash plans, and Aviva Digital GP access.

• Financial Security: Competitive pension scheme and life assurance.

• Perks & Extras: Morrisons MyPerks (discounts at high street shops, cinemas, and gyms), optional payroll charity donations, and salary finance tools.

• Family-Friendly Policies: 26 weeks of maternity and adoption leave, alongside specialised neonatal and fertility leave.

• Growth: Exceptional career progression, training, and development opportunities.

Our Ways of Working

At Morrisons, our culture is driven by six core values:

1. Customer First: Caring about our customers and meeting their needs.

2. Teamwork: Going further together as one team.

3. Working Freely in a Framework: Trusted to make decisions and improve things.

4. Care and Respect: Caring more and trying harder for each other and everyone around us.

5. Listen and Respond: Talking, listening, and always doing the right thing.

6. Grow Sales, Low Cost: Driving improvements across the end-to-end process.