Account Manager
About this role
Job Title: Account Manager
Location: United Kingdom (Nationwide / Field-based with frequent travel)
Salary: £35,000 – £40,000 per annum (DOE)
Job Type: Permanent, Full-time
About Us
We are a supportive bridge staffing agency dedicated to connecting exceptional operational and management talent with leading companies across the UK. Through our partnership with one of the nation's fastest-growing soft FM service providers, we help transform the commercial cleaning and facilities management sector by combining cutting-edge workplace technology with a genuine commitment to personal growth, dynamic training, and ongoing career development.
About The Role
We are seeking an experienced and driven Account Manager to join our team. In this pivotal field-based role, you will be accountable for the performance of allocated client accounts, fostering positive relationships to ensure retention and growth while overseeing the profitable, efficient operation of assigned contracts through frequent travel between client sites.
Key Responsibilities:
Maximise the profitability of assigned contracts and deliver required business results.
Develop and maintain strong relationships with clients and internal stakeholders to ensure client KPIs are met efficiently.
Accountable for service delivery to budget, contract requirements, and client satisfaction by directing team members through clear strategies.
Complete regular on-site client visits, proactively identifying and resolving any issues or dissatisfaction to prevent account attrition.
Resolve personnel or performance issues before escalation and lead account development plans.
Work flexibly as contracts demand, including possible overnight or weekend working and extensive travel.
Prepare and complete timely reports and act always in the best interest of the business.
About You:
Demonstrable experience in a similar or equivalent account management role.
Strong commercial acumen with a strategic, results-driven mindset.
Excellent communication, reporting, and interpersonal skills.
IT literate, with strong experience using Microsoft Office suites and CRM systems.
Self-motivated, confident, and approachable with a flexible, "can-do" attitude.
What We Offer:
Competitive salary of £35,000 to £40,000 per annum (DOE).
20 days of holiday plus bank holidays.
Access to a brand-new modern office featuring an on-site gymnasium.
Comprehensive training and development programs.
Regular company events and team-building opportunities.
Our Commitment to Equality and Inclusion
Our company recognises and values the enriching benefits equality, diversity, and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled, and neuro-diverse groups to apply. Our aim is to nurture happy teams who learn from and inspire each other, believing that diversity is key to achieving that goal.
Core Values:
Be a good person
Play as a team
Think differently
Make an impact