Customer Assistant

Customer Assistant (Retail Placement)

Location: Store – Newerne Street, Lydney (GL15 5RF)

Contract Duration: Permanent

Contract Type: Part-Time (20-Hour Contract)

Shift Availability: Various shifts scheduled between 5:00 AM and 11:00 PM

Experience Level: Entry Level

Reference Number: 712485

Pay Rate: £13.45 - £14.45 per hour (plus £2.00/hr for bank holidays and £3.50/hr for nights)

About the Role

At Supportive Bridge Staffing Agency, we connect motivated individuals with thriving workplaces. We are currently recruiting for a dedicated Customer Assistant to join the team at Lidl.

Everyone who succeeds in this role brings something unique to the table, but they all share a collaborative, determined spirit. As a Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming, and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy, and organized, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

With the right training, you’ll be championed to thrive and succeed—with opportunities to progress into specialist roles like Freshness, Non-Food, or Bakery Specialists.

What You'll Do

• Be a Retail Expert: Help customers with their questions, queries, and requests.

• Keep Things Moving: Efficiently manage and work deliveries as they arrive in-store.

• Deliver Excellence: Passionately provide top-tier customer service on the shop floor and tills.

• Support Store Operations: Proactively keep the bakery topped up with fresh goods and expertly merchandise the middle aisles of Non-Food products.

What You'll Need

• Experience working comfortably in a fast-paced environment.

• Excellent customer service and communication skills.

• Flexibility to work varied shifts (starting as early as 5:00 AM or finishing as late as 11:00 PM).

• A positive, adaptable approach to changing priorities.

• The drive, passion, and friendly manner to help your team and inspire customers.

What You'll Receive

• Competitive hourly pay with premium rates for nights and bank holidays.

• 30-35 days of holiday (pro rata).

• 10% in-store discount & pension scheme.

• Enhanced family leave & long service awards.

• A generous benefits package designed to support your well-being and life outside of work.

A Note on Applications & Inclusivity

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds to grow in a fair, respectful, and inclusive environment.

Thinking of using AI to help with your application?

AI tools (like ChatGPT or Gemini) can be great for getting started and preparing for interviews. However, remember that hiring teams easily spot standard AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique, authentic self!

Please note: Employment is conditional upon the receipt of satisfactory references and, if requested, a satisfactory Disclosure and Barring Service (DBS) check.