Customer Assistant - Online

Position: Customer Assistant - Online

Location: Crowborough, United Kingdom (TN6 1DP)

Employment Type: Permanent | Hourly Paid (16 Hours per week, full availability required for 4:00 AM starts and weekends)

Salary: Competitive salary, plus excellent benefits

Closing Date: 06 September 2026

Job Reference: 156342

About the Role

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.

As a Customer Assistant, you will work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly—making sure our customers can get what they need, when they need it. You’ll use in-store technology to accept orders, find the right products, and prepare them quickly and carefully. Plus, you’ll have the opportunity to support other store departments like Replenishment and Customer Service when needed.

Key Responsibilities:

Pick and pack online customer orders accurately and efficiently using in-store tech.
Work within a fast-paced, structured environment with clear routines and timed activities.
Ensure products are selected to the highest standard so customers receive fresh, quality goods.
Support other store teams (such as Replenishment or Customer Service) as a flexible team player.

About You

We’re looking for people who are equally as passionate about putting customers first as we are. You will bring:

A helpful, friendly, and approachable style.
An enjoyment of staying active and working in a hands-on environment.
The ability to work well in a busy, structured setting.
Comfort in using equipment safely and following processes closely.
A proactive attitude toward supporting customers and resolving queries.

Rewards and Benefits

We reward hard work with a comprehensive package designed to support you and your lifestyle:

Pay & Hours: Competitive hourly rate with part-time flexibility (16 Hours per week, early 4:00 AM starts and weekend availability required).
Holidays: 6 weeks of holiday per year (including bank holidays).
Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from your first day, plus an additional 10% discount card for a friend or family member.
Health & Wellbeing: Subsidised in-store cafes, healthcare cash plans, and Aviva Digital GP access.
Financial Security: Competitive pension scheme and life assurance.
Perks & Extras: Morrisons MyPerks (discounts at high street shops, cinemas, and gyms), optional payroll charity donations, and salary finance tools.
Family-Friendly Policies: 26 weeks of maternity and adoption leave, alongside specialised neonatal and fertility leave.
Growth: Exceptional career progression, training, and development opportunities.

Our Ways of Working

At Morrisons, our culture is driven by six core values:

Customer First: Caring about our customers and meeting their needs.
Teamwork: Going further together as one team.
Working Freely in a Framework: Trusted to make decisions and improve things.
Care and Respect: Caring more and trying harder for each other and everyone around us.
Listen and Respond: Talking, listening, and always doing the right thing.
Grow Sales, Low Cost: Driving improvements across the end-to-end process.