Duty Manager – Fitness and Wellbeing Club
About this role
As a Duty Manager, you will take ownership of opening and closing procedures, maintain high health and safety standards, and ensure the club operates smoothly. You will conduct site tours for prospective members, drive membership sales targets, and foster strong relationships with members while supporting your team on shift.
Key Responsibilities
Manage daily club operations, including opening/closing routines, health and safety oversight, and resolving operational issues promptly.
Drive membership sales targets by conducting tours for prospective members and highlighting facility benefits.
Deliver exceptional member engagement, lead shift staff by example, and maintain strong swimming competency to cover lifeguard breaks.
Requirements
Proven sales and customer service experience, ideally within a leisure, hospitality, or commercial environment.
Strong leadership, communication, and organizational skills with a proactive, "can-do" approach.
High-standard swimming ability with the willingness to complete on-site lifeguard training.
Benefits
Performance-based sales commission in addition to competitive base pay.
Free gym membership access and personal health assessments across health and fitness facilities.
Comprehensive benefits package including pension options, retail discounts, and ongoing career development opportunities.