Account Director
About this role
Job Title: Account Director
Location: United Kingdom (Nationwide / Flexible)
Salary: £50,000 per annum + Car allowance
Job Type: Permanent, Full-time
About Us
We are a supportive bridge staffing agency dedicated to connecting exceptional leadership talent with leading companies across the UK. Through our partnership with one of the nation's fastest-growing soft FM service providers, we help transform the commercial cleaning and facilities management sector by combining cutting-edge workplace technology with a genuine commitment to personal growth, dynamic training, and ongoing career development.
About The Role
We are seeking an experienced and driven Account Director to join our team. In this pivotal leadership role, you will enable the business to be the leading provider of cleaning and FM services by delivering outstanding standards and service within operational budgets, while leading by example and demonstrating SBFM's core values at all times.
Key Responsibilities:
Build strong relationships with senior-level clients to instil confidence, trust, and ensure open dialogue regarding operational issues.
Present at weekly, monthly, and quarterly governance meetings, providing data reports and appropriate analysis to explain performance.
Ensure all regions deliver operational excellence within site budgets and structured frameworks.
Proactively review, manage, and deliver the profit and loss (P&L) for the division, reporting variations and implementing action plans for resolution.
Identify ways to improve P&L performance through innovation, productivity, and continuous improvement.
Coach and develop teams to manage their people brilliantly well, building a strong internal talent pipeline for future succession.
Develop a solid understanding of the marketplace and competition to identify commercial growth opportunities.
Deliver presentations to the Executive team as required.
Qualifications and Skills:
Strong data analysis skills (Excel, PowerBI) to identify problem areas, drive growth, and encourage continuous improvement.
Proven experience leading a team and managing frontline operatives from diverse backgrounds.
Experience working with senior-level clients, including presentations and regular governance.
Ability to performance manage others to hit targets, KPIs, and SLAs.
Experience defining and working to financial budgets and managing a P&L.
Facilities Management (FM) experience is not essential, but a strong knowledge of the industry is useful.
Strong communication skills with the ability to build and maintain lasting client relationships.
What We Offer:
Competitive salary of £50,000 per annum plus car allowance.
28 days of annual leave (including bank holidays).
Contributory pension scheme.
Access to newly refurbished office facilities with free onsite parking.
Clear career progression pathway with ongoing learning and development opportunities.
Regular company events.
Our Commitment to Equality and Inclusion
Our company recognises and values the enriching benefits equality, diversity, and inclusion bring to our community. We celebrate diversity and actively encourage applicants from minority ethnic groups, LGBTQ+, disabled, and neuro-diverse groups to apply. Our aim is to nurture happy teams who learn from and inspire each other, believing that diversity is key to achieving that goal.
Core Values:
Be a good person
Play as a team
Think differently
Make an impact