Mobile Responder (Bank staff)
About this role
Job Title: Mobile Responder (Bank Staff)
Location: Derbyshire Connect (Alfreton)
Salary: £12.77 per hour
Hours: Casual / Bank (Minimum 12 hours / 1 shift per week on a flexible 24/7 rota, based from home)
Job Type: Casual / Bank
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we take pride in connecting compassionate, hands-on professionals with forward-thinking organizations that drive positive change in community care. We partner with industry leaders who champion inclusive cultures, professional development, and a genuine person-centred mission.
We are currently recruiting on behalf of Medequip Connect—a leading provider of Technology Enabled Care (TEC) services supporting over 41,000 vulnerable, older, and disabled people nationwide—as they look for flexible, dedicated Mobile Responders (Bank Staff) to join their team in Derbyshire.
About the Role
As a Community/Mobile Responder, you will act as a vital lifeline between vulnerable clients and the urgent support they need. Working flexibly on a bank basis from home, you will respond directly to alarm activations dispatched from the emergency response centre, attending client homes across the region to assess situations, provide reassurance, and assist.
You will also handle equipment installations, maintenance, and referrals, ensuring clients stay safe, confident, and independent at home.
Key Responsibilities:
Immediately respond to alarm calls, assessing the care and support needs of people at risk.
Deliver or facilitate appropriate on-site support and emergency coordination.
Handle referrals, maintenance, and the installation of alarm equipment at client premises, explaining how devices work.
Undertake ‘last resort’ personal care during callouts when required to maintain a client's dignity.
Assist with the promotion of the service within local communities.
About You
You don't need previous industry experience—full training will be provided! What matters most is a responsible, caring nature, empathy, and a flexible approach to working hours.
Driving Requirements: You must hold a full UK driving licence and have access to an appropriately insured and taxed vehicle for business use.
Personal Qualities: Compassionate, reliable, level-headed under pressure, and dedicated to promoting client dignity and independence.
Right to Work: Candidates must possess the full, satisfactory right to work in the UK (this role is not eligible for visa sponsorship).
What’s in it for You? (Benefits)
Through our partnership with Medequip Connect, you will gain access to an exceptional reward, health, and career development package:
Generous Holiday: 29 days holiday, increasing up to 33 days (inclusive of Bank Holidays, pro-rata).
Financial & Health Security: Competitive hourly rate (£12.77 per hour), pension scheme, healthcare scheme, and life assurance.
Well-being Support: Employee Assistance Programme (EAP) and a free DBS check.
Tools for the Job: Work phone provided and free company uniform.
Career Growth: Continuous professional development, training, and clear pathways for career progression.
Extra Perks: Access to the Perkbox discount platform and a Cycle to Work scheme.