Customer Team Member

Customer Team Member (Supportive Bridge Staffing Agency)

Position Overview

• Job Title: Customer Team Member

• Agency: Supportive Bridge Staffing Agency

• Location: 4 New Road, Newcastle Emlyn, SA38 9BA

• Hours: Part-time, 12 hours per week (Permanent contract + regular overtime)

• Working Pattern: Opening shifts with 6am starts through to early afternoon, with flexible availability across the week to include at least 1 weekend shift (Friday after 6pm, any shift on Saturday, or Sunday). Availability to be discussed at interview. (Role includes working in our in-store bakery).

• Salary: £13.04 per hour

• Closing Date: 29-07-2026

• Job ID: 1066668

• Age Requirement: Must be aged 18 or over to apply as roles may involve working before 6am, after 10pm, or other business-related needs.

About the Role

Supportive Bridge Staffing Agency is looking for a friendly and motivated Customer Team Member to join our partner store team in Newcastle Emlyn. Be part of a team dedicated to helping our customers by providing great service on the tills and shop floor, restocking shelves, and working in our in-store bakery. No prior retail experience is necessary, as full, paid training is provided from day one.

Key Responsibilities

• Customer Service & Bakery: Put customers first by responding to queries, championing products and membership, working in our in-store bakery, and delivering a great shopping experience.

• Teamwork: Support store colleagues to solve problems for customers and members and make everyone's day better.

• Store Standards: Make sure the store is safe and legal by keeping shelves stocked and ensuring prices, dates, and temperatures are all as they should be.

• Change & Community: Help introduce new products smoothly, share experiences with colleagues, and get involved in local community activities and events.

What You’ll Bring

• Passion for People: A genuine care for the needs of customers and members, with great people skills to build positive relationships.

• Flexibility & Attitude: A positive approach to change and problem-solving, alongside the flexibility to work a range of different shifts including weekends.

Benefits & Perks

• Competitive Pay: £13.04 per hour.

• Paid Time Off: Starting from 31 days of holiday per year (including bank holidays, pro-rata for part-time colleagues).

• Pension Scheme: Up to 10% employer contributions.

• Discounts: 30% off all Co-op products in-store plus 10% discounts on all other brands.

• Financial Flexibility: Access to Stream (a money management app giving you flexible access to your pay as you earn it).

• Health & Wellbeing: Virtual healthcare services for you and your family (including GP appointments, eye care, mental health support, and nutrition/fitness consultations) plus a 24/7 employee assistance service and Cycle-to-Work scheme.

• Career Growth: Full, paid training, rotas shared 3 weeks in advance, and dedicated support for personal development and career progression.