Customer Team Leader

Customer Team Leader (Night Shift) – Brae

Position: Customer Team Leader

Agency: Supportive Bridge Staffing Agency

Location: Hillside, Brae, ZE2 9QG

Pay Rate: £19.31 per hour (includes night shift premium)

Contract Type: Permanent, Part-Time (15 or 30 hours per week + regular overtime)

About the Role

Supportive Bridge Staffing Agency is proud to partner with a leading community-focused food store in Brae to recruit a dedicated and dynamic Customer Team Leader for our night shift team.

If you have a passion for leadership and want to take the next step toward store management, this role offers an exciting opportunity to lead a small team during night operations, maintain store standards, and make a real difference in the local community.

Key Responsibilities

• Team Leadership: Own the day-to-day (and night-to-night) running of the store by leading, motivating, and coaching your shift team to deliver efficient operations.

• Hands-On Operations: Set the pace on the shop floor and tills, assisting with merchandising, stock accuracy, and routine store processes.

• Community & Membership: Champion the store's unique membership program and foster strong connections with local charities and customers.

• Versatile Support: Help maintain essential store operations and stock flow during night hours.

What We’re Looking For

• Age Requirement: Must be aged 18 or over to authorize age-related sales and work night shifts.

• Experience: While retail, merchandising, or team management skills are an advantage, formal experience is not essential—we value attitude and potential above all.

• Attributes: A genuine passion for people, strong leadership capabilities, and the ability to lead by example in a busy environment.

• Working Flexibility: Night shifts covering the hours between 10 PM and 6 AM, working 2–3 nights per week between Monday and Saturday. Availability can be discussed further at interview.

Why Join Us? (Benefits & Perks)

• Competitive Pay: £19.31 per hour (including night shift premium) with opportunities for regular overtime.

• Generous Leave: Starting from 36 days of holiday per year (pro-rata, including bank holidays).

• Colleague Discount: 30% off Co-op products in-store.

• Financial Flexibility: Access Wagestream to securely track and withdraw a percentage of your pay as you earn it.

• Pension Scheme: Up to 10% employer contributions.

• Wellbeing Support: 24/7 access to GP appointments, dedicated colleague support programs, and physical/mental wellbeing services.

• Career Growth: Full training, development resources, a cycle-to-work scheme, and a clear pathway toward store management.