Front of House Team Member

Supportive Bridge Staffing & Recruitment is currently recruiting on behalf of Supportive Bridge Limited for a welcoming Front of House Team Member to join their team in Chesterfield, UK.

In this role, you will be the first point of contact for members and visitors, delivering excellent customer care and creating a positive initial impression. You will maintain a warm, efficient reception area while ensuring members feel valued and supported during their visit.

Role Description

As a Front of House Team Member, you will oversee day-to-day reception operations, answering phone calls, greeting guests, and addressing member queries. You will foster a friendly, professional atmosphere and support team operations by assisting across customer service duties.

Key Responsibilities

• Provide exceptional, courteous customer service both in person and over the phone.

• Manage reception operations efficiently, including handling enquiries, booking management, and basic administrative tasks.

• Cover lifeguard breaks when required after receiving site-specific pool training.

Requirements

• Strong face-to-face and telephone communication skills with a customer-focused mindset.

• Basic computer literacy, including proficiency in Microsoft Word and Excel.

• Ability to swim to a high standard and willingness to undergo site lifeguard training.

Benefits

• Complimentary gym membership access across facilities for personal health and fitness.

• Comprehensive health and wellbeing benefits package, including personal health assessments.

• Pension scheme options, retail discounts, and structured development opportunities.