Intermediary Relationship Consultant
About this role
Intermediary Relationship Consultant – Full Time (Hybrid)
Location: Dublin (Bupa Global EEA)
Salary: €39,200 to €43,000 per annum (depending on experience)
Contract Type: Permanent, Full-Time (37.5 hours per week)
About the Role
As an Intermediary Relationship Consultant working through our supportive bridge staffing agency for Bupa Global, you will play a key part in driving the growth and retention of the individual broker portfolio across the EEA region. In this collaborative hybrid role, you will build strong, profitable partnerships that help customers seamlessly access premium international health insurance.
You'll act as a trusted advisor to brokers—guiding onboarding, solving complex queries, managing renewals and pricing discussions, and ensuring exceptional service standards every step of the way.
Key Responsibilities
Portfolio & Relationship Management: Build strong, profitable relationships with assigned brokers, proactively managing new business, renewals, retention, and day-to-day needs.
Sales & Advisory Support: Handle outbound calls, secure leads, conduct renewal conversations, and leverage deep product knowledge to consultatively sell international healthcare solutions.
Client & Broker Advocacy: Take ownership of complex cases and queries, working collaboratively across internal teams at Bupa Global to resolve issues and deliver high-quality customer care.
Compliance & Market Insight: Maintain service standards aligned with regulatory requirements, sales guidelines, and internal compliance while monitoring competitor activity to share strategic insights.
Continuous Improvement: Support a culture of efficiency by streamlining processes, managing administrative tasks accurately alongside broker interactions, and championing customer-centric behaviors.
What We're Looking For
Background in global health insurance, or transferable professional experience from financial services.
Experience working within regulatory frameworks and managing third-party business relationships.
Strong understanding of the sales cycle, including risk management, pricing, distribution, and product development.
Proven experience negotiating and managing high-value agreements.
Excellent communication, influencing, and relationship-building skills with a genuine passion for exceptional service.