Digital Administrator (E-Sign Administrator)

Digital Administrator (E-Sign Administrator)

Contract: Full-Time, Permanent

Salary: £27,768 per year

Location: Swadlincote, Derbyshire (DE11 0WU)

Agency: Supportive Bridge Staffing Agency

Job Summary We are looking for a tech-savvy and detail-oriented Digital Administrator to join our healthcare partner's digital products team. In this pivotal role, you will take full day-to-day ownership of e-signature workflows, ensuring that critical clinical documents, prescriptions, and forms are routed, signed, and returned reliably. You will also play a key hand in overseeing the transition to a modern, API-first e-signature platform, supporting seamless digital operations for clinicians, patients, and NHS trust partners.

Key Responsibilities

• Configure and maintain e-signature platform templates, envelopes, and automated signing workflows (including API-based setups).

• Lead the operational transition from legacy systems to a modern, API-first platform, managing template migration and role-based access administration.

• Monitor sign completion rates, troubleshoot workflow errors (such as failed webhooks, API errors, and document mismatches), and investigate drop-offs.

• Support the onboarding of new NHS trusts and clinicians by configuring trust-specific templates and routing rules.

• Maintain clear documentation of configurations, process maps, and troubleshooting fixes, and assist with user acceptance and regression testing.

• Collaborate with the Product Owner to prioritize the e-sign roadmap and ensure alignment with clinical governance and audit trail requirements.

Skills and Experience

• Hands-on experience configuring or administering an e-signature platform (e.g., DocuSign, Adobe Sign) with template and API management.

• Experience working with low-code workflow tools (e.g., Power Automate) and troubleshooting flow errors.

• Comfortable working with APIs and structured data (JSON, webhooks, error logs).

• A methodical, root-cause approach to technical troubleshooting and strong organizational skills.

• Experience supporting or leading a system migration or working within a regulated/healthcare environment (highly desirable).

What We Offer

• Competitive salary of £27,768 per year.

• 25 days annual leave plus bank holidays.

• Robust company pension scheme and continuous professional development.

• Comprehensive Employee Assistance Programme, including 24/7 remote GP access.

• Perks, benefits, and eyecare vouchers via Perkbox, alongside a refer-a-friend scheme and long-service awards.