Customer Assistant

Customer Assistant

• Location: Chepstow (Bulwark Road, NP16 5JW)

• Contract: Permanent, Full-Time (35-hour contract)

• Shifts: Various shifts scheduled between 05:00 AM and 11:00 PM

• Salary: £13.45 - £14.45 per hour (plus an extra £2.00/hr during bank holidays and £3.50/hr for night shifts)

• Experience Level: Entry Level

• Placement Type: Direct Hire via Supportive Bridge Staffing Agency

About the Role

At Supportive Bridge Staffing Agency, we excel at matching positive, community-minded people with fantastic local roles. We are proud to partner with Lidl to find a friendly, proactive Customer Assistant for their store on Bulwark Road in Chepstow.

This permanent, full-time role offers a secure 35-hour contract with shifts scheduled flexibly throughout the day. On the shop floor, variety is guaranteed—you will keep moving, support your colleagues, and ensure every customer gets the great service they deserve. Whether you are restocking shelves, baking fresh goods, working the tills, or setting up the middle-aisle promotions, you’ll be an invaluable part of a close-knit team. If you enjoy staying active, working collaboratively, and want a job where no two shifts are the same, this is your bridge to a rewarding retail career.

What You’ll Do

• Support Our Shoppers: Act as a friendly Lidl expert, helping customers with their queries and providing great service.

• Keep the Store Stocked: Efficiently work deliveries as they arrive, making sure stock is safely and neatly placed on the shelves.

• Bake Fresh Goods: Help run the in-store bakery, ensuring a fresh and tempting supply of baked goods is always ready.

• Organize the Middle Aisle: Present and maintain the ever-popular, fast-moving selection of middle-aisle Non-Food products.

• Pitch In as a Team: Work closely with your retail colleagues to keep the entire store clean, tidy, and organized.

What You’ll Need

• Prior experience working in a fast-paced environment is great, but a strong work ethic and positive attitude are what truly count!

• Friendly customer service skills and a warm, helpful manner.

• The flexibility to work varied shifts scheduled between 05:00 AM and 11:00 PM.

• A positive, adaptable approach when priorities change on a busy shop floor.

• A drive to work hard, support your colleagues, and make your store a local success.

What You’ll Receive

Lidl believes in recognizing hard work with competitive pay structures and an outstanding benefits package designed for your well-being:

• Premium Pay Rates: An extra £2.00 per hour for bank holidays and £3.50 per hour for night shifts.

• Generous Time Off: 30–35 days of holiday per annum (pro rata).

• Colleague Discount: A 10% discount on your weekly shopping at Lidl.

• Financial Protection: A company pension scheme and long service awards.

• Family Support: Enhanced family leave options.

• Career Growth: Top-tier training to help you thrive. You could even progress to become a Freshness, Non-Food, or Bakery Specialist!