Customer Assistant

Customer Assistant – Hawick (Wilton Path)

Recruited via Supportive Bridge Staffing Agency on behalf of Lidl GB

Position Overview

• Location: Wilton Path, Hawick, TD9 7DS

• Contract Type: Part Time (20-hour contract, mixture of 5am starts and 10:30pm finish times with weekend availability)

• Employment Area: Store

• Pay Rate: £13.45 - £14.45 per hour (plus extra £2.00/hr for bank holidays and £3.50/hr for night shifts)

• Reference Number: 749779

About the Role

Supportive Bridge Staffing Agency is excited to partner with Lidl to find collaborative, determined, and hands-on Customer Assistants.

As a Customer Assistant at Lidl, no two shifts are ever the same! From restocking shelves to operating tills, you’ll stay active and help keep business booming. You’ll take pride in going the extra mile to maintain a clean, tidy, and organized store environment while making sure every customer receives the exceptional service they deserve.

Key Responsibilities

• Be a Lidl expert, assisting customers with their questions, queries, and requests.

• Efficiently work and stock new deliveries as they arrive in store.

• Passionately provide top-tier customer service on the shop floor.

• Proactively keep the bakery stocked and fresh by baking goods throughout the day.

• Expertly merchandise and maintain the popular middle aisles of Non-Food products.

What You’ll Need

• Previous experience working in a fast-paced environment.

• Excellent customer service and communication skills.

• Flexibility to start shifts early (such as 5am) or finish late (up to 10:30pm), including weekend availability.

• A positive, adaptable approach to changing daily priorities.

• Drive, passion, and a friendly smile to inspire your team and help customers.

What You’ll Receive

• Competitive hourly pay of £13.45 - £14.45 per hour.

• Extra shift enhancements: £2.00 per hour for bank holidays and £3.50 per hour for night shifts.

• 30-35 days’ holiday (pro rata).

• 10% in-store discount at Lidl.

• Comprehensive pension scheme, enhanced family leave, and long service awards.

• Opportunities to progress into specialist roles (e.g., Freshness, Non-Food, or Bakery Specialist).