Customer Assistant - Service

Customer Assistant – Service

Company: Morrisons (via Supportive Bridge Staffing Agency)

Location: Birtley (DH3 2QH)

Job Type: Permanent, Hourly Paid

Hours: 20 Hours per week

Schedule: Monday to Sunday, 07:00 – 22:00

Closing Date: 24 August 2026

Job Reference: 159299

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to find friendly, approachable individuals to join their Service team in Birtley.

You’ll be giving customers a great experience at the checkouts, self-serve tills, and kiosks. Your main focus will be helping customers with their shop, processing transactions smoothly, and offering great service with a smile—making sure every customer leaves feeling looked after and welcome.

You’ll also be cross-trained to support other parts of the store, such as our famous Market Street or Replenishment teams, making this a fantastic role for a team player ready to help wherever needed!

About You

We are looking for people who are passionate about putting customers first:

• Helpful and friendly approach to everyday tasks

• Enjoys staying active and being hands-on in a busy, structured environment

• Comfortable using equipment safely and following processes

• Loves to support customers and resolve their queries effectively

Note: Applicants must be over the school leaver’s age, and some roles may require candidates to be over 18 due to health and safety requirements.

Rewards and Benefits

• Competitive salary and excellent benefits

• Fully flexible shift patterns

• Six weeks holiday (including bank holidays)

• 15% staff discount in supermarkets and convenience stores from day one

• Additional 10% discount card for a friend or family member

• Subsidised in-store café or shop floor ranges

• Competitive pension and life assurance

• Healthcare and wellbeing benefits, including an Aviva Digital GP

• Morrisons MyPerks (discounts on high street shopping, cinemas, gyms, and more)

• Family-friendly policies (including 26 weeks maternity, adoption, fertility, and neonatal leave)

Our Hiring Process

1. Apply Online: Submit your application via our site – it only takes a couple of minutes.

2. Online Assessment: Complete a quick 10–15 minute situational judgement test focusing on customer-first scenarios.

3. Let's Find Out More: Successful candidates will book an interview slot or speak with our resourcing team.

4. Decision: Receive prompt updates and support regarding your formal offer.