Shift Manager
About this role
Job Title: Retail Shift Manager
Agency: Supportive Bridge Staffing Agency
Client: Greggs
Location: Durham, United Kingdom
Pay Rate: £14.20 per hour (includes a 40p/hr band increment), paid weekly
Contract Type: Permanent
Hours: 30 hours per week (Shift pattern and availability to be discussed at interview)
About the Role
Supportive Bridge Staffing Agency is looking for a motivated and customer-focused Shift Manager to support Greggs at their Durham shop.
In this leadership position, you will take charge of shop operations whenever the Shop Manager is away. You will engage, motivate, and direct the team while ensuring an exceptional experience for customers across all ordering channels—in-store, Click + Collect, delivery, and drive-thru.
Key Responsibilities
Team Leadership: Inspire and guide team members to deliver outstanding service and maintain high shop standards.
Customer Service: Lead by example on the shop floor by serving customers in a fast, friendly, and welcoming manner.
Food Preparation & Merchandising: Oversee sandwich preparation, manage oven operations, and keep food displays fully stocked and presentable.
Shop Maintenance: Ensure the shop remains clean, tidy, and compliant with operational standards.
What We Are Looking For
Previous team supervisory or shift management experience in a retail or customer-facing environment.
Reliable individual with natural leadership capabilities and strong communication skills.
Passion for delivering excellent customer service and fostering an inclusive culture.
Flexibility to work shift patterns agreed upon during the interview process.
Benefits & Perks
Competitive weekly pay (£14.20/hr) with paid breaks.
Free hot drinks while on shift.
Colleague discount offering up to 50% off Greggs products for you and a family member.
10% company profit-share scheme.
Health & Wellbeing App featuring remote GP and physiotherapy services, plus a confidential Employee Assistance helpline.
Pension scheme with matching employer contributions up to 7%.
Growing holiday entitlement, share investment plans, long-service awards, and partner discounts.