Care Navigator
About this role
Care Navigator – Primary Care
Position: Care Navigator
Location: Eyam Surgery (with flexibility to support Bradwell Surgery)
Salary: £24,544 per annum (pro rata for part-time hours)
Contract Type: Part-Time
Closing Date: 12 September 2026
About the Role
As a Care Navigator with our supportive bridge staffing agency, you will play an essential role in keeping primary care running smoothly every single day. Based at Eyam Surgery with travel requirements between sites, you will serve as the welcoming, professional first point of contact for patients and visitors—guiding individuals to the most appropriate healthcare services and ensuring they receive a positive, compassionate experience from the moment they connect with the practice.
Key Responsibilities
Welcome patients and visitors professionally, acting as the primary point of contact via phone and face-to-face interactions.
Expertly signpost patients to the most appropriate services, including community pharmacy, social prescribing, physiotherapy, and other local care pathways.
Coordinate patient appointments using practice clinical systems and process repeat prescription requests accurately.
Communicate test results to patients and handle incoming emails and phone messages in a timely, secure manner.
Manage daily operational tasks, including opening and closing surgery premises, maintaining tidy reception environments, and supporting clinical room preparation.
Provide flexible cover for planned and unplanned staff absences across both the Eyam and Bradwell surgery sites.
What We’re Looking For
Excellent communication, interpersonal, and customer service skills.
Strong organizational abilities with the capacity to multitask calmly under pressure in a busy environment.
Good IT literacy and confidence using digital systems and clinical software.
A compassionate, patient-focused approach combined with strict adherence to confidentiality, safeguarding, and health & safety standards.
What We Offer You
We believe that great care starts with a supported team. Our benefits package puts your health, happiness, and future first:
Pension & Continuity: Access to the NHS Pension Scheme where applicable, supporting your long-term financial security.
Work-Life Balance: Flexible working options designed to accommodate team and rota requirements across both practice locations.
Wellbeing Support: Comprehensive health and wellbeing programs to help you thrive both professionally and personally.
Career Growth & Development
Your potential is our progress. We cultivate a supportive coaching culture with visible leadership and meaningful opportunities for progression within primary care. From essential onboarding training to continuous professional development, we help you build a confident, rewarding career.