Service Manager

Band 6 Service Manager (Psychological Services)

Supportive Bridge Staffing Agency Recruitment

Job Overview

• Position: Service Manager - Department of Psychological Services

• Band: Band 6 (£39,959 - £48,117 pro rata per year)

• Location: Queen Elizabeth Hospital, Mindelsohn Way, Birmingham, West Midlands, B15 2TH (University Hospitals Birmingham NHS Foundation Trust)

• Contract Type: Permanent

• Working Pattern: Part-Time (20.4 hours per week), Flexible Working

• Closing Date: 30th July 2026

• Reference Number: 304-1100830

About the Role

Supportive Bridge Staffing Agency is partnering with University Hospitals Birmingham (UHB) NHS Foundation Trust to recruit an experienced, ambitious, and values-driven Band 6 Service Manager for the newly established Department of Psychological Services.

In this unique part-time role, you will work in partnership with the General Manager, senior clinicians, and multidisciplinary teams to shape and deliver high-quality, patient-centred psychological care across one of the largest NHS Trusts in the country. You will play a central role in driving service transformation, improving access, developing new pathways, and meeting ambitious organizational and system-wide goals alongside partners like the Integrated Care Board and national programmes.

Key Duties & Responsibilities

• Day-to-Day Operational Leadership: Provide effective leadership across designated services, ensuring they run efficiently while line-managing administrative and support staff (coordinating workloads, offering guidance, and ensuring policy compliance).

• Performance & Data Management: Monitor, support, and report on delivery against key performance indicators (KPIs), national standards, access pathways, and waiting time targets. Collect, analyze, and present operational data to inform leadership decisions.

• Clinical Governance & Quality Improvement: Ensure clinical governance, risk management, and health and safety principles are embedded in practice while championing continuous service improvement.

• Stakeholder Engagement: Collaborate closely with senior clinical leaders, corporate teams, and external partners to support transformation initiatives.

Person Specification

Qualifications & Knowledge (Essential)

• Educated to degree level (or equivalent knowledge, skills, and experience gained through relevant professional roles).

• Postgraduate management qualification or equivalent expertise acquired through operational management experience, CPD, and relevant training.

Experience (Essential)

• Experience working within an NHS or healthcare environment alongside clinicians and healthcare professionals.

• Background in the day-to-day management of staff, including sickness absence management, performance supervision, and mentoring.

• Proven experience in operational management, handling complaints, solving problems, prioritizing competing demands, and meeting tight deadlines.

• Understanding of clinical governance, risk management, and healthcare health and safety principles.

Benefits & Additional Information

• Salary: £39,959 to £48,117 per annum (pro rata for 20.4 hours/week, Agenda for Change Pay Scheme).

• Inclusion & Support: UHB is committed to an inclusive, values-driven workplace culture and provides reasonable adjustments for staff with disabilities or long-term health conditions.

• Checks: This post is subject to a Disclosure and Barring Service (DBS) check.