Customer Assistant - Online

Customer Assistant - Online

Position: Customer Assistant - Online

Location: Hamilton (ML3 0BN)

Contract Type: Permanent | Part-Time (15 hours per week)

Shift Pattern: Predominantly 12:00 PM – 5:00 PM (some 4:00 AM – 9:00 AM shifts may be required depending on business needs; weekend working is required)

Salary & Package: Competitive Salary + Excellent Benefits Package

Reference: 159469

Closing Date: 31 August 2026

About the Role

As a Supportive Bridge Staffing Agency, we are thrilled to partner with Morrisons to recruit a friendly and customer-focused Customer Assistant - Online for their store in Hamilton.

In this fast-paced and structured role, you will be picking and packing customer orders ready for delivery or collection. Using in-store tech to accept orders, find the right products, and prepare them quickly and carefully, you’ll make a real difference to our customers every single day. Flexibility is key, as you will also cross-train to support other store departments like Replenishment and Customer Service.

(Please note: Applicants must be over the school leaver’s age.)

Key Responsibilities:

• Picking & Packing: Use in-store technology to accurately select, pack, and prepare customer grocery orders for home delivery or collection.

• Customer Service & Tech: Handle online orders with care and speed, ensuring high standards of accuracy and quality.

• Structured Routines: Work within a busy, structured environment following clear routines and timed activities.

• Cross-Functional Teamwork: Pitch in across other store areas, such as replenishment and customer service, as part of a collaborative team.

About You

We are looking for energetic team players who enjoy staying active, thrive in a structured environment, and put customers first in everything they do.

Essential Requirements:

• Approach: A helpful, friendly, and approachable attitude with a passion for delivering great service.

• Work Style: Comfortable working in a structured, fast-paced retail environment with in-store technology.

• Active & Hands-on: Enjoys a physical, dynamic role that keeps you moving throughout your shift.

• Flexibility: Willingness to work weekend shifts and adapt to primary shift times (12:00 PM – 5:00 PM, with occasional early starts from 4:00 AM).

Rewards and Benefits

In return for your dedication, our client offers an incredible suite of benefits to support your work-life balance and future:

• Generous Leave: 6 weeks of holiday per year (including bank holidays).

• Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.

• Financial Security: Competitive pension scheme and life assurance.

• Wellbeing Support: Comprehensive health and wellbeing benefits, including access to the Aviva Digital GP and Vita Health services.

• Perks: Morrisons MyPerks platform featuring exclusive discounts at high-street retailers, cinemas, and gyms.

• Career Growth: Outstanding internal training and development pathways for career progression.

• On-Site Facilities: Subsidised in-store café or shop floor food ranges, plus free parking options.

• Family Friendly: Enhanced policies including 26 weeks of maternity and adoption leave, alongside neonatal and fertility leave.

Our Recruitment Process

As your supportive agency partner, we are here to ensure a smooth and accessible application experience:

1. Application: Submit your details and CV online.

2. Online Assessment: Complete a brief 10–15 minute situational judgement test via email to showcase your customer-first thinking.

3. Interview: Attend an interview (face-to-face or virtual) featuring competency questions mapped against company values.

4. Offer & Onboarding: Receive quick feedback and comprehensive onboarding support from our resourcing team.