Customer Assistant - Online

Customer Assistant – Online

Company: Morrisons (via Supportive Bridge Staffing Agency)

Location: Birtley (DH3 2QH)

Job Type: Permanent, Hourly Paid

Hours: 16 Hours per week

Schedule: Monday to Sunday, 07:00 – 22:00

Closing Date: 14 August 2026

Job Reference: 159296

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to find friendly, customer-focused individuals to join their Online team in Birtley.

You’ll be picking and packing customer orders ready for delivery or collection. Working in a fast-paced, structured environment with clear routines and timed activities, you'll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully—making a real difference to our customers.

You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on daily needs!

About You

We are looking for people who are passionate about putting customers first:

• Helpful and friendly approach to everyday tasks

• Enjoys staying active and being hands-on in a busy, structured environment

• Comfortable using in-store equipment safely and following processes

• Loves to support customers and resolve their queries effectively

Note: Applicants must be over the school leaver’s age, and some roles may require candidates to be over 18 due to health and safety requirements.

Rewards and Benefits

• Competitive salary and excellent benefits

• Fully flexible shift patterns

• Six weeks holiday (including bank holidays)

• 15% staff discount in supermarkets and convenience stores from day one

• Additional 10% discount card for a friend or family member

• Subsidised in-store café or shop floor ranges

• Competitive pension and life assurance

• Healthcare and wellbeing benefits, including an Aviva Digital GP

• Morrisons MyPerks (discounts on high street shopping, cinemas, gyms, and more)

• Family-friendly policies (including 26 weeks maternity, adoption, fertility, and neonatal leave)

Our Hiring Process

1. Apply Online: Submit your application via our site – it only takes a couple of minutes.

2. Online Assessment: Complete a quick 10–15 minute situational judgement test focusing on customer-first scenarios.

3. Let's Find Out More: Successful candidates will book an interview slot or speak with our resourcing team.

4. Decision: Receive prompt updates and support regarding your formal offer.