Customer Team Leader

Customer Team Leader

Agency: Supportive Bridge Staffing Agency

Position: Customer Team Leader (Client: Co-op)

Location: 9-12 Chapel Row Middleton in Teesdale, Barnard Castle, DL12 0SN

Pay Rate: £14.48 per hour

Contract Type: Permanent, Part-Time (16 hours per week + regular overtime)

Closing Date: 07-08-2026

About the Role

Are you ready to step up into leadership and take the next step toward managing your own store? Supportive Bridge Staffing Agency is proud to partner with Co-op to recruit a proactive and community-focused Customer Team Leader for their store in Barnard Castle.

In this part-time permanent role, you’ll lead a small team in a fast-paced environment, setting the pace on the shop floor and tills while helping deliver essential services and making life easier for your local community.

Key Responsibilities

• Own the day-to-day running of the store by leading and motivating the team on your shift.

• Work hands-on on the shop floor and tills, setting a high standard for customer service and efficient operations.

• Support store performance through merchandising, stock accuracy, and basic HR processes.

• Authorise age-related sales (applicants must be aged 18 or over).

• Champion Co-op membership growth and community engagement with local and national charities.

What We Are Looking For

• Age Requirement: Must be aged 18 or over to authorize age-related sales.

• Leadership Potential: A true passion for people, coaching, and leading by example.

• Flexibility & Working Pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (either Friday after 6:00 PM, any shift on Saturday, or Sunday).

• Skills & Experience: Confidence to work in a busy store environment, with retail, merchandising, or team management skills welcomed (experience not essential).

• No CV Needed: Apply quickly and easily from your mobile device! (Note: The application includes two short online assessments taking 15–20 minutes).

Amazing Benefits & Perks

When working through Co-op, you will enjoy fantastic industry-leading benefits, including:

• Generous Pay: £14.48 per hour + regular overtime opportunities.

• Holiday Allowance: 36 days of holiday per year (including bank holidays, pro-rata).

• Discounts: 30% discount on all Co-op products in-store.

• Pension Scheme: Up to 10% employer pension contributions.

• Financial Flexibility: Access to Wagestream, allowing you to draw down a percentage of your pay as you earn it, plus a cycle-to-work scheme.

• Healthcare Support: 24/7 access to GP appointments and a comprehensive colleague support programme.

• Career Growth: Full training, career development resources, and clear pathways toward store management.