Contact Centre Coordinator

Supportive Bridge Staffing & Recruitment is delighted to partner with Nuffield Health to recruit an enthusiastic Contact Centre Coordinator to join their service centre team in Colchester, UK. As the UK's largest healthcare charity, Nuffield Health relies on dedicated customer service professionals to support members, patients, and clients across Colchester, UK.

In this full-time customer service role based in Colchester, UK, you will work 37.5 hours per week handling inbound telephone calls and email inquiries within a dynamic call center environment. Covering flexible shifts (Monday to Friday, 8am to 8pm, and Saturdays, 9am to 1pm), you will deliver outstanding service, answer queries efficiently, and navigate multiple software systems to manage workload priorities in Colchester, UK.

Key Responsibilities

• Handle high volumes of inbound customer inquiries via telephone and email in a fast-paced environment in Colchester, UK.

• Provide accurate information, resolve customer queries efficiently, and ensure exceptional service delivery on every interaction in Colchester, UK.

• Utilize internal computer databases and CRM systems to record customer interactions and manage daily tasks in Colchester, UK.

Requirements

• Proven background in customer-facing roles, telephony, or contact center operations in Colchester, UK.

• Excellent written and verbal English communication skills paired with strong computer literacy and multitasking ability in Colchester, UK.

• Problem-solving mindset with the flexibility to work rotating shift patterns including weekday evenings and Saturdays in Colchester, UK.

Benefits

• Competitive pay rate equivalent up to £13.10 per hour depending on experience for 37.5 hours per week in Colchester, UK.

• Complimentary full membership across Nuffield Health fitness and wellbeing facilities in Colchester, UK.

• Comprehensive health assessments, retail discounts, lifestyle rewards, and company pension options in Colchester, UK.