Concierge - Nights

As a Concierge - Nights, you will provide exceptional overnight reception and customer service support to residents, visitors, and colleagues. You will manage telephone enquiries, assist residents with requests, and help maintain a safe, welcoming, and well-presented environment throughout the night.

Key Responsibilities

• Welcome visitors, answer telephone enquiries, and manage incoming calls professionally.

• Respond promptly to resident requests while ensuring excellent customer service at all times.

• Monitor communal areas, including the bistro, ensuring they remain clean, organised, and welcoming.

Requirements

• Previous experience in customer service, reception, or telephone handling.

• Strong organisational skills with the ability to manage multiple priorities effectively.

• Calm, professional approach with the ability to respond appropriately in emergency situations.

Benefits

• Competitive hourly pay with opportunities for training and career development.

• Supportive working environment with employee discounts and apprenticeship opportunities.

• DBS check provided and the chance to join a respected retirement living organisation.