Customer Assistant - Online

Customer Assistant - Online

Supportive Bridge Staffing Agency Recruitment

Job Overview

• Position: Customer Assistant - Online

• Sector: Retail (Stores) Hourly Paid

• Location: Witham

• Salary: Competitive salary, plus excellent benefits

• Contract Type: Permanent

• Working Pattern: Part-Time (12 Hours per week | 4:00 AM starts on weekdays and weekends)

• Closing Date: 30th August 2026

• Reference Number: 159611

About the Role

Supportive Bridge Staffing Agency is partnering with Morrisons to recruit friendly, customer-focused Customer Assistants to join the Online team in Witham.

In this active role, you will be responsible for picking and packing customer online orders quickly, carefully, and accurately using in-store technology. Operating in a fast-paced, structured environment with clear routines, you will ensure customers receive exactly what they need, right when they need it. You will also receive cross-training to support other areas of the store, such as Replenishment and Customer Service, as business needs require.

Key Duties & Responsibilities

• Order Picking & Packing: Use in-store tech to accept orders, accurately locate products, and prepare customer orders swiftly and carefully for delivery or collection.

• Customer Care: Deliver a friendly, helpful approach, ensuring high standards of accuracy and service in a fast-paced environment.

• Store Flexibility: Cross-train and assist across other store departments—including Replenishment and Customer Service—wherever support is needed most.

Person Specification

What We Look For

• Helpful, friendly disposition with a true passion for putting customers first.

• Enjoys staying active, being hands-on, and thriving in a busy, structured environment with timed activities.

• Comfortable using in-store equipment safely and following established processes.

• Reliable team player with great problem-solving skills.

• Note: Candidates must be over the school leaver’s age (certain roles may require applicants to be over 18 due to health and safety regulations).

Rewards & Benefits

• Pay & Leave: Competitive hourly salary and six weeks of holiday (including bank holidays).

• Colleague Discounts: 15% staff discount in supermarkets and convenience stores from your first day, plus an additional 10% discount card for a friend or family member.

• Well-being & Healthcare: Comprehensive health benefits, including Aviva Digital GP.

• Perks & Extras: Morrisons MyPerks (discounts at high street shops, cinemas, and gyms), subsidised in-store cafes/shop floor ranges, competitive pension, life assurance, and optional payroll charity donations.

• Family-Friendly Policies: 26 weeks maternity and adoption leave, alongside neonatal and fertility leave.

• Career Growth: Ongoing training, development, and career progression opportunities.