Service Team Leader

Service Team Leader (Connah's Quay)

Position Overview

• Role: Service Team Leader

• Location: Connah's Quay, UK (CH5 4WL)

• Employment Type: Permanent | Retail (Stores) Hourly Paid

• Hours: 20 Hours per week

• Shift Patterns: Fully flexible (Mon-Sat 07:00-22:00, Sun 09:30-16:30)

• Compensation: Competitive salary, plus excellent benefits

• Closing Date: 09 August 2026

• Job Reference: 157207

About the Role

As a Supportive Bridge Staffing Agency, we are proud to partner with Morrisons to connect talented customer service leaders with rewarding career opportunities.

Are you great with people, a natural leader, or an experienced customer assistant ready for the next step in your career? Morrisons is looking for a dedicated Service Team Leader to lead our front-end checkout and service teams in Connah's Quay. As a visible presence across store operations, you will drive performance forward, support colleagues using headsets, and ensure every customer enjoys a fast, friendly, and efficient checkout experience.

Key Responsibilities

• Be a visible leader across front-end service operations, utilizing headsets to quickly support colleagues and help customers complete purchases efficiently.

• Create a welcoming, engaging environment where colleagues place customers at the heart of everything they do.

• Build a supportive, performance-driven culture that recognises and rewards team contributions.

• Confidently utilise dashboards and reports to optimise the front-end experience, root-cause issues, and implement corrective actions.

• Ensure all company policies, procedures, and legal obligations (including cash handling) are strictly followed.

• Coordinate day-to-day front-end operations, covering checkouts, cash handling, petrol station, kiosk, customer service desk, trolleys, and car park.

• Minimise waste and delegate tasks efficiently to keep the department running smoothly.

What We Are Looking For

To thrive in this role, you will need:

• Proven ability to build and maintain effective working relationships.

• Experience in developing and leading teams, coaching colleagues to build competence, confidence, and high performance.

• Strong operational and technical knowledge of retail service departments.

• Excellent planning, organisational, and workload management skills.

• The ability to work effectively to strict deadlines in a fast-paced environment.

Rewards & Benefits

In return for your hard work and leadership, Morrisons offers an extensive benefits package:

• Competitive hourly pay accompanied by excellent benefits.

• Six weeks holiday (including bank holidays).

• 15% staff discount in Morrisons supermarkets and convenience stores starting from your very first day.

• Additional 10% discount card for a friend or family member.

• Subsidised in-store café or shop floor ranges.

• Competitive pension scheme and life assurance.

• Healthcare and well-being benefits, including access to an Aviva Digital GP.

• Morrisons MyPerks discounts across high street shops, cinemas, gyms, and more.

• Generous family-friendly policies, including up to 26 weeks of maternity and adoption leave, plus neonatal and fertility leave.

• Industry-leading training and career progression opportunities.