Customer Service Supervisor
About this role
Customer Service Supervisor Opportunity
Location: Coleraine
Pay Rate: £12.89 per hour
Contract Type: Permanent, Part-Time (20 hours per week)
Shift Pattern: Flexible shifts required across evenings and weekends
About the Role
As a supportive bridge staffing agency, we are thrilled to partner with B&M to help you secure a great opportunity as a Customer Service Supervisor in Coleraine. In this permanent part-time role, you will work hand-in-hand with the Customer Service Manager to oversee the cash office and checkout areas, making sure your team delivers top-tier service to every customer.
Key Responsibilities
Front-End & Cash Office Support: Assist in managing checkout operations and cash office processes to keep daily trading smooth.
Team Leadership & Training: Coach and mentor colleagues to display proper behaviors in checkout areas while equipping them with the right skills and knowledge.
Customer Engagement: Maintain a visible, approachable presence for shoppers and team members alike.
Store Standards & Security: Merchandise the store to cultivate a welcoming environment that drives sales, safeguards company assets, and meets all legal compliance standards.
Requirements & Ideal Candidate Profile
Experience: Previous background supervising or managing a small team within a fast-paced retail environment.
Core Competencies: Strong numerical and problem-solving skills, combined with the ability to think quickly on your feet.
Work Ethic: An enthusiastic, focused, and driven team player with a flexible approach and a "can-do" attitude.
Why Join Through Us?
Career Growth: Partner with one of the UK’s fastest-growing retailers offering amazing on-the-job training and endless opportunities to fast-track your career.
Exclusive Perks: Enjoy generous employee discounts in B&M stores alongside additional savings and benefits.
Inclusive Workplace: Work with an equal opportunity employer dedicated to building an inclusive and diverse environment for all colleagues.