Customer Team Leader

Customer Team Leader

Presented by Supportive Bridge Staffing Agency

Role Overview

• Job Title: Customer Team Leader

• Location: 9-12 Chapel Row Middleton in Teesdale, Barnard Castle, DL12 0SN

• Salary: £14.48 per hour

• Contract Type: Permanent, Part-Time (16 hours per week + regular overtime)

• Closing Date: 07-08-2026

• Job ID: 1068593

About the Position

Supportive Bridge Staffing Agency is proud to partner with the Co-op to recruit an ambitious and reliable Customer Team Leader for their Barnard Castle store.

If you are looking to take the next step toward managing your own store, this role offers an incredible opportunity. You will lead a small, fast-paced team, deliver essential services to the local community, and play a hands-on role on the shop floor. Whether managing tills, keeping shelves stocked, or supporting daily store performance, you will set the pace and help make life easier for our customers.

Key Responsibilities

• Team Leadership: Own the day-to-day running of the store by leading, motivating, and coaching your team during your shift.

• Store Operations: Work hands-on on the shop floor and tills, driving merchandising, stock accuracy, and efficient daily operations.

• Community & Membership: Champion Co-op membership growth and engage with local and national community initiatives.

• Flexible Working: Cover a mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6:00 PM, any shift on Saturday, or Sunday). (Note: Must be aged 18+ to authorise age-related sales).

What You Need to Bring

We are committed to accessible hiring—no CV is required to apply! You can apply easily from your mobile device by completing quick online assessments. To thrive in this role, you should possess:

• A passion for people and leadership.

• The ability to work flexibly and lead by example.

• Skills in retail, merchandising, or team management (previous experience is not strictly essential).

Excellent Benefits & Rewards

When you join through this placement, you gain access to fantastic benefits designed to support your lifestyle and wellbeing:

• Competitive Pay: £14.48/hour with regular overtime opportunities.

• Generous Discount: 30% colleague member discount on Co-op products in-store.

• Paid Time Off: 36 days of holiday per year (pro-rata, inclusive of bank holidays).

• Financial Security: Up to 10% employer pension contributions