Customer Service Administrator - Bank
About this role
Customer Service Administrator (Bank / Flexible)
Location: KIMS Hospital, Maidstone, Kent
Hours: Bank contract (Flexible rotational shifts between 06:30–20:30 Monday to Friday, and 06:30–20:00 Saturday to Sunday)
Hourly Rate: £13.20 per hour + holiday pay
Are you friendly, professional, and passionate about delivering an exceptional welcome and outstanding service to every visitor? We are currently recruiting a flexible Customer Service Administrator to join the Front of House team on a bank basis at KIMS Hospital, Kent’s largest independent hospital.
As a supportive bridge staffing agency, we walk right alongside you through every step of the application process—helping you polish your CV, preparing you for success, and ensuring a smooth, stress-free transition into your new role.
What You Will Do
Work flexibly across Reception, Call Centre, Outpatients (OPD), Dover Clinic, and Cardiology to provide essential administrative and reception support.
Welcome patients, visitors, consultants, and staff warmly, offering clear directions and managing high-volume calls on the hospital switchboard with professionalism.
Manage patient appointments, records, and correspondence to ensure smooth, seamless patient journeys from admission right through to discharge.
Handle enquiries sensitively, liaising across departments and escalating issues when necessary.
What's in It for You
Competitive hourly rate of £13.20 per hour plus accumulated holiday pay.
Free secure staff parking, pension scheme, and life assurance.
Employee wellbeing support through an Employee Assistance Platform, annual flu vaccinations, and free eye tests.
Retail discounts, cashback offers, and the opportunity to work flexibly within a collaborative "One Team" culture.
What We Are Looking For
Educated to GCSE standard (or equivalent) with strong IT literacy and administrative skills.
Previous experience working within a hospital or healthcare setting.
Excellent verbal and written communication, remaining calm, organized, and detail-focused in a busy environment.
A proactive, approachable, and flexible team player with a passion for exceptional customer service.
Valid evidence of the right to work in the UK and a satisfactory DBS check.