Customer Team Leader

Customer Team Leader

Position: Customer Team Leader

Location: 63 Cumbernauld Road Stepps, Glasgow (G33 6HZ)

Company: Supportive Bridge Staffing Agency (Placing for Co-op Food Stores)

Pay Rate: £14.48 per hour

Contract Type: Permanent, Part-Time (18 hours per week + regular overtime)

About the Role

We are partnering with the Co-op to recruit a dynamic and community-focused Customer Team Leader for their fast-paced store in Stepps, Glasgow. This is an exciting opportunity to lead a small team, help deliver essential services, and take the next step toward retail store management.

Whether keeping shelves stocked, supporting daily store operations, or driving membership growth, you will play a vital role in making life easier for the local community.

Key Responsibilities

• Lead the Shift: Own the day-to-day running of the store on your shift, setting the pace for a team of Customer Team Members on the shop floor and tills.

• Coach & Motivate: Support, mentor, and inspire your team to deliver exceptional service and efficient store operations.

• Store Performance: Maintain high operational standards through merchandising, stock accuracy, and basic HR processes.

• Community & Membership: Champion the Co-op brand through local community engagement and membership growth.

What We Are Looking For

• Age Requirement: Must be aged 18+ (to authorise age-related sales).

• Experience: A genuine passion for people and leadership. While retail, merchandising, or team management experience is a plus, it is not essential—full training is provided!

• Flexibility: Ability to work a mix of opening, closing, and mid-day shifts across the week, including at least 2 evening shifts and 1 weekend shift (Friday after 6 PM, any shift on Saturday, or Sunday).

Perks & Benefits

• Competitive Pay: £14.48 per hour with opportunities for regular overtime.

• Generous Discounts: 30% discount on Co-op branded products in store.

• Holiday Allowance: Starting from 36 days of holiday per year (pro-rata, including bank holidays).

• Financial Wellness: Wagestream app access (giving you flexible access to your pay as you earn it) and up to 10% employer pension contributions.

• Health & Wellbeing: 24/7 access to GP appointments and dedicated colleague support programmes.

• Career Growth: Comprehensive training, career development resources, and a Cycle-to-Work scheme.