Customer Service Supervisor

Customer Service Supervisor Opportunity

Location: Gloucester

Pay Rate: £12.89 per hour

Contract Type: Permanent, Part-Time (20 hours per week)

Shift Pattern: Flexible shifts across daytime, evenings, and weekends

About the Role

As a supportive bridge staffing agency, we are excited to partner with B&M to help you secure an exciting role as a Customer Service Supervisor in Gloucester. In this permanent part-time position, you will work hand-in-hand with the Customer Service Manager to oversee the cash office and checkout areas, ensuring your team provides top-tier service to every customer.

Key Responsibilities

• Front-End & Cash Office Support: Assist in managing checkout operations and cash office processes to maintain smooth daily functioning.

• Team Leadership & Coaching: Mentor and train colleagues to exhibit positive behaviours, equipping them with essential skills and knowledge.

• Customer Engagement: Be a visible, approachable presence for both shoppers and staff while championing exceptional customer service.

• Store Standards & Security: Merchandise the store to create a welcoming, sales-driven environment while protecting and safeguarding company assets and meeting legal requirements.

Requirements & Ideal Candidate Profile

• Experience: Previous background supervising or managing a small team in a fast-paced retail environment.

• Core Skills: Strong numerical, problem-solving abilities, and the capacity to think quickly on your feet.

• Work Ethic: An enthusiastic, focused, and driven team player with a flexible approach and a "can-do" attitude.

Why Join Through Us?

• Career Progression: Join one of the UK’s fastest-growing retailers where 80% of Managers are home-grown through incredible on-the-job training and internal development.

• Exclusive Perks: Enjoy generous discounts in B&M stores alongside additional savings across top retailers, hospitality, and more via the colleague portal.

• Inclusive Culture: Work with an equal opportunity employer dedicated to diversity, inclusion, and supporting its people.