Service Team Leader

Service Team Leader

Position: Service Team Leader

Location: Amble (NE65 0PE)

Contract Type: Permanent | Part-Time (30 hours per week)

Shift Pattern: Various times (Early, Midday, Evenings, Weekends)

Salary & Package: Competitive Salary + Excellent Benefits Package

Reference: 159391

Closing Date: 16 August 2026

About the Role

As a Supportive Bridge Staffing Agency, we are thrilled to partner with Morrisons to recruit an inspiring and customer-focused Service Team Leader for their store in Amble.

If you are a natural leader with a passion for people—or an experienced customer assistant ready to take the next step in your career—this is the ideal role for you. As a Checkout/Service Team Leader, you will be the driving force behind our front-end operations, ensuring every customer enjoys a fast, efficient, and friendly checkout experience.

Key Responsibilities:

• Front-End Leadership: Maintain a visible presence across front-end service operations, using headsets to coordinate the team and help customers complete purchases quickly.

• Team Coaching & Development: Build, coach, and motivate a high-performing service team that places customers at the heart of everything they do.

• Performance Optimization: Confidently utilize dashboards and reports to analyze data, root cause issues, and implement corrective actions that enhance the front-end experience.

• Department Coordination: Oversee day-to-day communication and coordination across front-end areas, including cash handling, petrol stations (where applicable), kiosks, customer service desks, and car parks.

• Compliance & Standards: Ensure all legal obligations, cash-handling policies, and company procedures are strictly followed.

About You

We are looking for an engaging individual who excels at building relationships and has a proven track record of developing and leading teams.

Essential Requirements:

• Leadership Experience: Experience in developing, coaching, and leading teams to build competence, confidence, and high performance.

• Operational Knowledge: Strong operational and technical understanding of retail service departments.

• Planning & Organization: Ability to effectively plan, organize, and manage workloads for yourself and direct reports while working to strict deadlines.

• Approach: A helpful, friendly, and relationship-driven mindset with a commitment to going above and beyond for customers.

  (Please note: Applicants must be over the school leaver’s age.)

Rewards and Benefits

In return for your leadership and dedication, our client offers an incredible package of rewards and benefits:

• Generous Leave: 6 weeks of holiday per year (including bank holidays).

• Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.

• Financial Security: Competitive pension scheme and life assurance.

• Wellbeing Support: Comprehensive health and wellbeing benefits, including access to the Aviva Digital GP and Vita Health services.

• Perks: Morrisons MyPerks platform featuring exclusive discounts at high-street retailers, cinemas, and gyms.

• Career Growth: Outstanding internal training, development, and career progression pathways to help you advance your journey.

• On-Site Facilities: Subsidised in-store café or shop floor food ranges, plus free parking options.

• Family Friendly: Enhanced policies including 26 weeks of maternity and adoption leave, alongside neonatal and fertility leave.

Our Recruitment Process

As your supportive agency partner, we are here to ensure a smooth and accessible application experience:

1. Application: Submit your details and CV online.

2. Initial Connection: Our resourcing team will reach out to learn more about your background and answer any questions you have about the role.

3. Interview: Attend an interview (face-to-face or virtual) featuring competency questions mapped against core company values.

4. Offer & Onboarding: Receive quick feedback and comprehensive onboarding support from our resourcing team.