Customer Relationship Manager

Supportive Bridge Staffing & Recruitment is seeking a dynamic and target-driven Customer Relationship Manager to join a premier care home facility in Fareham, UK. In this pivotal sales and marketing role, you will work directly alongside home leadership to raise the facility's profile within the local community, manage resident inquiries, and implement strategic sales initiatives that consistently drive occupancy.

This position is well-suited for a proactive business development professional who excels at building relationships, managing sales pipelines, and guiding families through important care decisions. If you combine commercial acumen with exceptional interpersonal skills and a drive to achieve results, this offers a highly fulfilling career path.

Key Responsibilities

• Oversee end-to-end enquiry management, conducting informative tours and utilizing CRM data to optimize lead conversion rates.

• Build and maintain active networking relationships within the local community to raise awareness and generate new leads.

• Execute targeted local sales and marketing campaigns to promote the home’s services and achieve overall occupancy targets.

Requirements

• Proven track record in sales, business development, or enquiry management (healthcare experience preferred but not essential).

• Proficiency in analyzing CRM applications (such as Salesforce) and competence in Microsoft Office suite.

• Self-motivated, target-driven mindset with a valid UK driving licence.

Benefits

• Highly competitive salary package supplemented by an attractive performance commission structure.

• Comprehensive employee health and wellbeing resources, including access to the Best Doctors Service.

• Exclusive access to corporate retail, travel, and leisure discount programs.