Customer Relationship Manager

Role Description

Supportive Bridge Staffing & Recruitment is seeking a dynamic and target-driven Customer Relationship Manager to join a prestigious care home team in Fareham, UK. In this pivotal sales and business development role, you will work directly alongside home leadership to enhance the care home's profile within the local community, manage resident inquiries, and implement strategic sales initiatives that consistently drive occupancy.

This position is ideal for a proactive sales professional who excels at building lasting relationships, managing CRM pipelines, and guiding families through important care decisions. If you possess strong commercial acumen, exceptional communication skills, and a motivation to achieve occupancy targets, this offers an empowering and highly rewarding career opportunity.

Key Responsibilities

• Manage the full inquiry lifecycle, leading informative facility tours and utilizing CRM data to optimize lead conversion rates and reach occupancy targets.

• Network actively across the local community to increase home visibility, foster external healthcare partnerships, and generate prospective leads.

• Execute local and broader marketing strategies to promote care services, enhance the home's digital presence, and identify new growth opportunities.

Requirements

• Proven background in sales, marketing, or business development (healthcare sector experience is desirable but not essential).

• Demonstrated ability to analyze customer data within CRM software (such as Salesforce) alongside strong Microsoft Office skills.

• Self-motivated, target-focused mindset with exceptional interpersonal skills and a full UK driving licence.

Benefits

• Competitive annual base salary supplemented by a lucrative commission structure linked to performance.

• Extensive health and wellbeing support packages, including access to the Best Doctors Service.

• Exclusive access to corporate retail, travel, and leisure discount portals.