Patient Flow Co-ordinator

Band 4 Patient Flow Co-ordinator

Supportive Bridge Staffing Agency Recruitment

Job Overview

• Position: Patient Flow Co-ordinator (Urgent & Emergency Care / Solihull Community Services)

• Band: Band 4 (£28,391 to £31,157 per year)

• Location: Trustwide / Based at Mindelsohn Way, Birmingham, West Midlands, B15 2TH (University Hospitals Birmingham NHS Foundation Trust)

• Contract Type: Fixed Term (12 Months)

• Working Pattern: Full-Time, Flexible Working (Ability to travel between sites as required)

• Closing Date: 6th August 2026

• Reference Number: 304-9018348

About the Role

Supportive Bridge Staffing Agency is partnering with University Hospitals Birmingham (UHB) NHS Foundation Trust to recruit an organized and proactive Band 4 Patient Flow Co-ordinator to join our Urgent & Emergency Care team within Solihull Community Services.

In this vital 12-month fixed-term role, you will work within a dedicated multidisciplinary framework to support Care Coordination and In-Reach Nursing teams. Your efforts will directly help deliver high-quality care closer to home, prevent unnecessary hospital admissions, and ensure seamless, safe patient discharges across the community.

Key Duties & Responsibilities

• Patient Tracking & Flow Coordination: Track patients throughout their care journey, ensuring referrals, admissions, discharges, transfers, and ongoing care plans are accurately recorded and managed.

• Multidisciplinary Support: Maintain smooth operational flow by attending daily handovers and MDT meetings, supporting waiting time standards, and sharing key information for timely clinical decision-making.

• Stakeholder Communication: Act as a professional, compassionate, and approachable point of contact for patients, families, carers, and internal/external partner organizations.

• Record Management: Maintain precise patient records using NHS information systems (such as PAS) while upholding strict data protection and confidentiality standards.

Person Specification

Qualifications (Essential)

• Knowledge of administrative and operational procedures, specialist IT systems, and information management, acquired through formal training or relevant experience to diploma-level equivalent.

Experience (Essential)

• Proven administrative or operational support experience in a patient-facing role within an NHS provider organization.

• Experience collaborating within a multidisciplinary healthcare team, acting as a key point of contact for enquiries from patients and stakeholders.

• Familiarity with NHS patient information systems, clinical terminology, patient flow/bed management processes, and data protection requirements.

Benefits & Additional Information

• Salary: £28,391 to £31,157 per annum (Agenda for Change Pay Scheme).

• Inclusion: UHB is committed to an inclusive, values-driven culture and provides reasonable adjustments for staff with disabilities or long-term health conditions.

• Checks & Sponsorship: Subject to a Disclosure and Barring Service (DBS) check, overseas criminal record checks where applicable, and compliance requirements. Skilled Worker sponsorship applications are welcome.