Customer Assistant - Online

Customer Assistant - Online

Position: Customer Assistant - Online

Location: Sheldon, Birmingham (B26 3PU)

Contract Type: Permanent | Part-Time (16 hours per week)

Shift Pattern: Fully Flexible

Salary & Package: Competitive Salary + Excellent Benefits Package

Reference: 159481

Closing Date: 31 January 2027

About the Role

As a Supportive Bridge Staffing Agency, we are thrilled to partner with Morrisons to recruit a friendly and customer-focused Customer Assistant - Online for their busy store in Sheldon, Birmingham.

In this fast-paced and structured role, you will be responsible for picking and packing customer orders efficiently, ensuring items are prepared quickly and carefully for delivery or collection. Utilizing in-store technology, you will handle timed activities and routines that keep operations running smoothly so customers get what they need, when they need it. Flexibility is key, as you will also cross-train to support other departments like replenishment and customer service when required.

(Please note: Applicants must be over the school leaver’s age.)

Key Responsibilities:

• Order Picking & Packing: Use in-store technology to accurately accept, locate, and pack customer grocery orders.

• Speed & Efficiency: Work within clear routines and timed activities in a fast-paced environment.

• Customer Service: Maintain a friendly, helpful approach while ensuring order accuracy and quality.

• Cross-Functional Support: Assist across other store departments, including replenishment and customer service, as part of a collaborative team.

• Safety & Compliance: Operate equipment safely and adhere strictly to store policies and processes.

About You

We are looking for energetic team players who enjoy staying active, thrive in a structured environment, and put customers first in everything they do.

Essential Requirements:

• Approach: A helpful, friendly, and approachable attitude with a passion for delivering great service.

• Work Style: Comfortable working in a structured, fast-paced retail environment with clear routines.

• Active & Hands-on: Enjoys a physical role that keeps you moving throughout your shift.

• Adaptability: Willingness to learn new in-store technology and assist across various departments as part of a strong team.

Rewards and Benefits

In return for your dedication, our client offers an incredible suite of benefits to support your work-life balance and future:

• Generous Leave: 6 weeks of holiday per year (including bank holidays).

• Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.

• Financial Security: Competitive pension scheme and life assurance.

• Wellbeing Support: Comprehensive health and wellbeing benefits, including access to the Aviva Digital GP and Vita Health services.

• Perks: Morrisons MyPerks platform featuring exclusive discounts at high-street retailers, cinemas, and gyms.

• Career Growth: Outstanding internal training and development pathways for career progression.

• On-Site Facilities: Subsidised in-store café or shop floor food ranges, plus free parking options.

• Family Friendly: Enhanced policies including 26 weeks of maternity and adoption leave, alongside neonatal and fertility leave.

Our Recruitment Process

As your supportive agency partner, we are here to ensure a smooth and accessible application experience:

1. Application: Submit your details and CV online.

2. Online Assessment: Complete a brief 10–15 minute situational judgement test via email to showcase your customer-first thinking.

3. Interview: Attend an interview (face-to-face or virtual) featuring competency questions mapped against company values.

4. Offer & Onboarding: Receive quick feedback and comprehensive onboarding support from our resourcing team.