Shift Manager
About this role
Job Title: Retail Shift Manager
Recruiter: Supportive Bridge Staffing Agency (recruiting on behalf of our client)
Location: 41 High Street, Birmingham, United Kingdom
Pay Rate: £14.50 per hour (includes a 70p per hour band increment)
Pay Frequency: Weekly
Contract Type: Permanent
Hours: 35 hours per week (Store operating hours are Monday to Saturday 5:00 AM – 10:30 PM and Sunday 6:00 AM – 9:30 PM; specific shift patterns will be discussed at interview)
Closing Date: 20 November, 2026
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we connect dedicated talent with top employers across the UK. We focus on matching candidates with inclusive, supportive work environments where individuals are equipped to grow, succeed, and build fulfilling careers.
We are currently recruiting a Retail Shift Manager on behalf of a leading national food-on-the-go retailer known for its energetic team culture, supportive workplace environment, and excellent employee perks.
About the Role
As a Shift Manager, you will play an integral role on the store’s leadership team. You’ll step up to manage shop floor operations when the Store Manager is away, keeping the team motivated, organized, and focused on delivering exceptional customer service.
Our client serves customers across multiple channels—in-shop, Click & Collect, delivery, and drive-thru. You will lead by example to make sure every customer receives a fast, friendly, and high-quality service experience.
Key Responsibilities
Team Leadership: Engage, inspire, and support team members to achieve great operational results and uphold store standards.
Customer Service: Lead by example by providing fast, warm, and friendly customer service across all ordering channels.
Product Preparation: Assist in preparing food products, including sandwich making and managing baking schedules.
Stock & Merchandising: Ensure display units remain fully stocked, organized, and attractive throughout the shift.
Store Operations: Maintain high standards of hygiene, tidiness, and presentation across the shop floor.
Candidate Requirements
Supervisory Experience: Previous team leading or supervisory experience in a fast-paced retail or hospitality environment.
Shift Availability: Flexibility to cover shift patterns within store trading hours (Mon–Sat 5am–10:30pm, Sun 6am–9:30pm).
Leadership Qualities: Strong communication skills with a natural ability to motivate, lead, and support others.
Reliability: Dependable, organized, and adaptable in a busy team environment.
Inclusive Values: Dedicated to promoting an inclusive workplace culture where everyone feels welcomed and valued.
Benefits & Perks
Competitive Weekly Pay: £14.50 per hour paid directly into your account every week.
Generous Discounts: Up to 50% discount on food products for you and a family member.
On-Shift Perks: Free hot drinks while on shift and fully paid rest breaks.
Profit Share Scheme: Share in 10% of annual company profits.
Health & Wellbeing Support: 24/7 access to a Health and Wellbeing App offering Remote GP consultations, physiotherapy, and confidential helplines.
Financial & Future Planning: Matched pension contributions up to 7%, employee share plans, long-service awards, and growing holiday entitlement over time.
Everyday Savings: Access to exclusive partner discounts on everyday shopping, leisure, and lifestyle brands.