Mobile Emergency Responder
About this role
Job Title: Mobile Emergency Responder
Location: Redcar & Cleveland Connect (Redcar)
Salary: £12.77 per hour
Hours: Part-Time, 12.38 hours per week (56 shifts per year / approx. 53.67 hours per month on a flexible 24/7 rota, based from home)
Job Type: Permanent
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we take pride in connecting compassionate, hands-on professionals with forward-thinking organizations that drive positive change in community care. We partner with industry leaders who champion inclusive cultures, professional development, and a genuine person-centred mission.
We are currently recruiting on behalf of Medequip Connect—a leading provider of Technology Enabled Care (TEC) services supporting over 50,000 vulnerable, older, and disabled people nationwide—as they look for a dedicated Mobile Emergency Responder to join their team in Redcar and Cleveland.
About the Role
As a Mobile Emergency Responder, you will act as a vital lifeline between vulnerable clients and the urgent support they need. Working from home on a flexible 24/7 rota, you will respond directly to alarm activations dispatched from the contact centre, attending customer homes to assess situations, provide reassurance, and assist.
You will also play a key role in the national analogue-to-digital switch, installing, maintaining, and collecting up-to-date TEC devices to keep clients safe and independent.
Key Responsibilities:
Immediately respond to alarm calls, assessing the care and support needs of people at risk.
Deliver or facilitate appropriate on-site support and assistance.
Install, maintain, and collect Technology Enabled Care (TEC) equipment.
Undertake ‘last resort’ personal care during callouts when required to maintain a client's dignity.
Assist with the promotion of the service within local communities.
About You
You don't need previous industry experience—full training will be provided! What matters most is a responsible, caring nature, empathy, and a flexible approach to working hours.
Driving Requirements: You must hold a full UK driving licence and have access to your own vehicle.
Personal Qualities: Compassionate, reliable, level-headed under pressure, and dedicated to promoting client dignity and independence.
Right to Work: Candidates must possess the full, satisfactory right to work in the UK (this role is not eligible for visa sponsorship).
What’s in it for You? (Benefits)
Through our partnership with Medequip Connect, you will gain access to an exceptional reward, health, and career development package:
Generous Holiday: 29 days holiday, increasing up to 33 days (inclusive of Bank Holidays, pro-rata).
Financial & Health Security: Competitive hourly rate (£12.77 p.a. equivalent), pension scheme, healthcare scheme, and life assurance.
Well-being Support: Care First Employee Assistance Programme (including free counselling) and a free DBS check.
Tools for the Job: Work phone provided and free company uniform.
Career Growth: Continuous professional development, training, and clear pathways for career progression.
Extra Perks: Access to the Perkbox discount platform and a Cycle to Work scheme.