About the Role

Supportive Bridge Staffing Agency is proud to be recruiting on behalf of our justice and immigration partners for a dedicated Engagement Coordinator.

Based at HMP Dovegate in Staffordshire, you will help people in custody access vital education, skills, and work opportunities that support rehabilitation, personal growth, and successful progression. Acting as the primary point of contact for prisoners on your allocated houseblock, you will encourage meaningful participation, overcome participation barriers, and build trust to help individuals realize their potential while contributing to safer communities.

Key Responsibilities

Relationship Building: Form positive relationships with prisoners to understand their aspirations, identify engagement barriers, and encourage participation in Education, Skills, and Work activities.
Progress Monitoring: Monitor attendance and engagement levels, delivering timely interventions to address non-attendance and support ongoing progression.
Plan Development: Develop and review personalized engagement plans to help individuals overcome challenges such as literacy difficulties, trauma, anxiety, or additional learning needs.
Collaborative Support: Work closely with Key Workers, Prison Offender Managers, peer mentors, healthcare teams, and other specialists to coordinate effective support.
Data & Digital Learning: Maintain accurate records, analyze trends to increase participation, support digital learning initiatives, and work with behavior management teams to re-engage individuals at risk of disengagement.

What You’ll Need

Relevant Experience: Background in supporting engagement, learning, rehabilitation, or work-based programs.
Communication & Influence: Strong interpersonal and relationship-building skills with the ability to motivate and positively influence others.
Case Management: Experience managing individual cases, monitoring progress, and delivering tailored interventions.
Digital Literacy: Good confidence using technology to support learning and engagement.
Core Awareness: A clear understanding of safeguarding, equality, diversity, inclusion, and working with individuals with complex needs.
Vetting Requirement: Successful completion of an Enhanced DBS check and an Occupational Health Questionnaire.

What You Offer & What We Offer

Holidays: 23 days annual leave plus bank holidays.
Pension Scheme: Up to 6% contributory employer pension scheme.
Training & Development: Access to over 1,100 internal courses, funding for qualifications and apprenticeships (over 60 options available), mentoring, and internal progression pathways.
Health & Wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off managed leisure centres, and 24/7 virtual GP access.
Perks & Community: Retail discounts across roughly 1,000 brands, a paid volunteering day, payroll giving schemes, and employee inclusion networks.

Engagement Coordinator

About this role