Customer Assistant - Online

Customer Assistant - Online

• Position: Customer Assistant - Online

• Location: Catcliffe (S60 5TR)

• Hours: 18 Hours per week (Fixed Term, full flexibility required between 05:30 and 23:00, including weekends)

• Salary & Benefits: Competitive hourly pay plus excellent benefits, including 15% colleague discount and flexible shift patterns.

• Closing Date: 18 August 2026

• Job Reference: 159520

About the Role

Are you friendly, customer-focused, and looking for an active role in a fast-paced environment? Supportive Bridge Staffing Agency is proud to partner with our national retail client to recruit a dedicated Customer Assistant - Online for their Catcliffe store.

In this role, you will be an essential part of the Online team, picking and packing customer orders using in-store technology to accept orders, find the right products, and prepare them quickly and carefully for delivery or collection. Because you will also receive cross-training to support other store areas—such as Replenishment and Customer Service—this is a fantastic opportunity for a versatile team player.

Key Responsibilities

• Order Picking & Packing: Use in-store technology to accurately pick and pack customer orders for delivery and collection.

• Flexible Shift Coverage: Cover fully flexible shift patterns between 05:30 and 23:00, including weekends, across Monday to Sunday operations.

• Cross-Store Support: Assist across other vital departments like Replenishment and Customer Service as business needs require.

• Structured Operations: Work in a fast-paced environment following clear routines and timed activities to ensure smooth daily operations.

About You

• Customer-Centric: Truly passionate about putting customers first and making a real difference to their shopping experience.

• Active & Hands-On: Enjoy working in a busy, structured retail environment that keeps you moving.

• Tech-Comfortable: Able to use in-store equipment safely, follow precise processes, and handle orders quickly and carefully.

• Adaptable Team Player: Happy to learn new skills and support different departments across the store.

Note: Applicants must be over the school leaver’s age, and certain roles may require candidates to be over 18 due to health and safety guidelines.

Rewards and Benefits

We believe in taking care of our team. As a valued Customer Assistant, you will enjoy a fantastic range of perks, including:

• Flexible Working: Fully flexible shift patterns between 05:30 and 23:00, including weekends.

• Generous Discounts: 15% discount in supermarkets and convenience stores from your very first day, plus an additional 10% discount card for a friend or family member.

• Paid Time Off: Six weeks of holiday per year (including bank holidays).

• Health & Wellbeing: Access to healthcare and wellbeing benefits, including the Aviva Digital GP service, Vita Health wellbeing, and healthcare cash plans.

• Perks & Extras: Morrisons MyPerks for discounts on high street shopping, cinemas, and gyms, alongside subsidised in-store café or shop floor ranges.

• Financial & Family Security: Competitive pension scheme, life assurance, salary finance, addiction treatment, optional payroll charity donations, and enhanced family-friendly policies (including up to 26 weeks maternity/adoption leave, plus neonatal and fertility leave).

• Career Growth: Dedicated learning and development programs designed to support your career progression and help you go as far as you want.