ED Receptionist - Heartlands Hospital

Band 2 ED Receptionist - Heartlands Hospital

Supportive Bridge Staffing Agency Recruitment

Job Overview

• Position: ED Receptionist

• Band: Band 2 (£25,272 per year fixed salary)

• Location: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS (University Hospitals Birmingham NHS Foundation Trust)

• Contract Type: Permanent

• Working Pattern: Part-Time (30 hours per week, 4 days a week). Shift patterns include Earlies (07:00–15:00), Lates (15:00–23:00), and Nights (23:00–07:00), including weekends and bank holidays on a rotational basis.

• Closing Date: 2nd August 2026

• Reference Number: 304-1098991-1

About the Role

Supportive Bridge Staffing Agency is partnering with University Hospitals Birmingham (UHB) NHS Foundation Trust to recruit an efficient, empathetic, and reliable Band 2 ED Receptionist to join the busy Emergency Department team at Heartlands Hospital.

As the crucial first point of contact for patients and visitors entering the emergency department, you will manage vital reception duties—from patient and ambulance registration to booking appointments and coordinating administrative tasks under pressure.

Key Duties & Responsibilities

• Patient Registration: Register new patients and accurately book patients and ambulances onto the PAS and PICS systems.

• Frontline Communication: Act as the first point of contact, handling telephone enquiries, taking messages, and greeting patients and visitors with professionalism and empathy.

• Clinic Administration: Book fracture clinic appointments and process general administrative requests.

• Document Handling: Efficiently scan documents and print labels or wristbands in a timely manner.

• Waiting Room Safety: Monitor the waiting room environment, remaining calm during emergencies and escalating security or medical incidents to the Senior Nurse Coordinator, security, or police as required.

Person Specification

Qualifications (Essential)

• Good general level of education.

• GCSE Grade C or above in English Language and Mathematics (or equivalent qualification / equivalent work experience).

Experience (Essential)

• Substantive experience working in a customer-care environment.

• (Desirable: Previous NHS employment or formal reception experience).

Benefits & Additional Information

• Salary: £25,272 per annum (Agenda for Change Pay Scheme).

• Inclusion: UHB is committed to an inclusive, values-driven workplace culture and provides reasonable adjustments for staff with disabilities or long-term health conditions.

• Checks: This post is subject to a Disclosure and Barring Service (DBS) check.