Front of House Manager
About this role
Front of House Manager
Location: KIMS Hospital, Maidstone, Kent
Hours: Permanent, 37.5 hours per week
Shifts: Flexible shifts between 6:30 AM and 8:30 PM, Monday to Sunday
Salary: Up to £30,000 per annum
Are you an inspiring people leader who is passionate about delivering an outstanding patient experience and leading a vibrant customer service team? We are currently recruiting an enthusiastic and experienced Front of House Manager to lead our Front of House, Switchboard, Administration, and Helpdesk functions at KIMS Hospital.
As a supportive bridge staffing agency, we walk right alongside you through every step of the application process—helping you polish your CV, preparing you for success, and ensuring a smooth, stress-free transition into your new role.
What You Will Do
Lead, inspire, and develop the Front of House teams, fostering a collaborative environment where colleagues feel supported, valued, and motivated to deliver exceptional service.
Champion the patient experience, ensuring that every patient, visitor, consultant, and colleague receives a friendly, professional, and efficient welcome.
Manage operational performance, rotas, resources, and service standards using patient satisfaction and feedback metrics to drive continuous improvement.
Oversee patient appointments, booking systems, and administration across multiple departments while maintaining accurate records and handling queries smoothly.
What's in It for You
Competitive annual salary of up to £30,000.
Generous holiday allowance of 33 days annual leave plus extra time off for your birthday.
Free secure staff parking, pension scheme, life assurance, and private health insurance.
Employee perks including up to 40% off KIMS services, free eye tests, and annual flu vaccinations.
A collaborative "One Team" culture that encourages ongoing career development, skill building, and professional growth.
What We Are Looking For
Previous experience in a similar customer-facing reception, administration, or client service management role (ideally within private healthcare or high-quality customer service).
Proven experience as an inspiring leader with a strong track record of motivating teams, managing change, and building lasting working relationships.
Excellent communication, organizational, and IT skills, with the ability to work effectively under pressure.
Valid evidence of the right to work in the UK and a satisfactory DBS check.