Customer Services Team Leader
About this role
Job Title: Customer Service Team Leader
Location: Bournemouth Depot
Salary: £31,527.00 per year
Hours: Full-Time, 40 hours per week
Job Type: Permanent
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we take pride in connecting passionate, driven professionals with forward-thinking organizations that drive positive change in community care. We partner with industry leaders who champion inclusive cultures, professional development, and a genuine person-centred mission.
We are currently recruiting on behalf of Medequip Assistive Technology Ltd—the UK’s leading provider of community equipment services to the NHS and local authorities—as they look for an experienced Customer Service Team Leader to lead their team at the Bournemouth Depot.
About the Role
As the Customer Service Team Leader, you will provide exceptional day-to-day supervision to the customer service team, ensuring the department functions at the highest level to deliver a first-class experience for both internal and external customers.
This is a key leadership and operational role where you will coordinate workflows, collaborate with other departments to minimize technician delays, and maintain professional communication with healthcare professionals like Occupational Therapists and District Nurses to support independent living in the community.
Key Responsibilities:
Supervise, guide, and support the customer service team to ensure peak department performance.
Work closely with other departments to minimize depot delays for technicians and maximize available delivery time.
Oversee day-to-day work distribution and investigate all non-compliances.
Maintain a friendly, efficient telephone manner when liaising with local Occupational Therapists, Physiotherapists, and District Nurses regarding technical, product, and client requirements.
Follow all Medequip Way customer service procedures and ensure timely, accurate email communication.
Utilize strong IT skills for fast and efficient database entry.
Work strategically with the operational team, focusing on short- and medium-term business objectives.
About You
You are a proactive, organized leader who shares Medequip’s core values of integrity, empathy, teamwork, and excellence.
Experience: Minimum of 3 years of experience in a public, healthcare, or service-based industry role.
Skills: Comprehensive knowledge and proficiency across all MS Office packages, with strong IT capabilities.
Personal Qualities: Excellent communication skills, strategic vision, and the ability to lead a team while managing high-pressure situations with a calm, positive attitude.
Right to Work: Candidates must possess the full, satisfactory right to work in the UK (this role is not eligible for visa sponsorship).
What’s in it for You? (Benefits)
Through our partnership with Medequip, you will gain access to an exceptional reward, health, and career development package:
Generous Holiday: 29 days holiday, increasing up to 33 days (inclusive of Bank Holidays).
Financial & Health Security: Competitive salary (£31,527 p.a.), pension scheme, healthcare scheme, and life assurance.
Well-being Support: Care First Employee Assistance Programme (including free confidential counseling) and a free DBS check.
Career Growth: Continuous professional development, training, and clear pathways for career progression.
Extra Perks: Access to a Cycle to Work scheme and free company uniform.