Administrator
About this role
Exciting Opportunity: Administrator
Agency: Supportive Bridge Staffing Agency
Client: Change Grow Live (CGL)
Location: Lye, Stourbridge (within the Dudley service)
Position Type: Permanent, Full-Time (37.5 hours per week)
Salary: £26,296.03 Per Annum (CGL SPOT 20)
Closing Date: 30th October 2026
About the Role
Supportive Bridge Staffing Agency is proud to partner with Change Grow Live (CGL) to recruit a well-organised and customer-focused Administrator to join their busy Dudley service based in Lye, Stourbridge.
In this vital support role, you will be at the heart of the service, providing the coordination, accuracy, and day-to-day administration that keeps everything running smoothly. As the first point of contact for telephone calls and visitors, you will help create a warm and welcoming environment while ensuring essential records, data entry, and communication processes allow frontline colleagues to focus on delivering high-quality care.
Key Responsibilities
First Point of Contact: Handle telephone calls and visitors from service users, outside agencies, and staff promptly and courteously, transferring inquiries as needed.
Data & Records Management: Ensure effective processing of correspondence, accurate data entry, and maintenance of project record-keeping systems.
Reporting & Statistics: Collate, monitor, and report data, information, and statistics as required by the service.
Administrative Coordination: Support smooth operational workflows across sites while maintaining strict confidentiality.
Essential Criteria
Experience & Knowledge: Solid understanding of general office procedures and administrative practices.
IT Literacy: Strong IT skills, including proficiency in word processing, Excel spreadsheets, and accurate data entry.
Communication & Interpersonal Skills: Excellent interpersonal skills with a helpful, professional telephone manner and a willingness to work flexibly as part of a team.
Organisational Skills: Good numerical and organisational skills with the ability to manage tasks efficiently and maintain strict confidentiality. (Note: This post is subject to a basic DBS check).
Key Benefits & Perks
Annual Leave: 25 days of annual leave plus bank holidays, increasing by 1 day per year of service up to 30 days.
Wellbeing Support: Paid weekly 'Wellness' hour, access to a dedicated Wellness hub, and an Employee Assistance Programme (EAP).
Financial & Career Support: Contributory pension scheme, flexible working arrangements, training, career development and progression opportunities, and a generous refer-a-friend scheme.
Key Dates & Next Steps
Closing Date for Applications: 30th October 2026
Note: Change Grow Live reserves the right to close this vacancy early if a high volume of applications is received. Early application is strongly recommended.