Administrator / Healthcare Assistant
About this role
Job Advertisement: Administrator / Healthcare Assistant
Employer: Alliance Medical Ltd (via Supportive Bridge Staffing Agency)
Location: Northampton General Hospital, Cliftonville, Northampton, NN1 5BD, United Kingdom
Salary: £27,976.00 per annum
Contract Type: Permanent
Working Pattern: Full-time
Closing Date: 21 August 2027 (Note: Interviews are conducted continuously throughout the campaign, so early applications are strongly encouraged)
About the Role
We are acting on behalf of Alliance Medical Ltd—Europe's leading independent provider of diagnostic imaging services—to recruit a skilled and motivated Administrator / Healthcare Assistant to join their dedicated team at Northampton General Hospital.
In this dual-focused role, you will serve as a welcoming, patient-facing presence to meet and greet visitors, while efficiently coordinating telephone bookings and administrative workflows. Guided by Alliance Medical's core values of Collaboration, Excellence, Learning, Efficiency, and Openness, you will play an essential part in supporting high standards of patient care and smooth operational processes.
Key Responsibilities
1. Patient Interaction & Booking Management
Meet and greet patients attending the imaging services, providing a warm, professional, and reassuring patient-facing experience.
Handle telephone bookings and patient inquiries with clarity, empathy, and professional efficiency.
Offer support and maintain effective communication with patients, families, and multidisciplinary team members.
2. Administration & Systems Organization
Maintain well-structured electronic and physical filing systems, ensuring accurate data management and computer file organization.
Utilize Microsoft Office and internal digital systems to handle administrative tasks, schedules, and records.
Manage multiple priorities effectively, maintaining composure, accuracy, and attention to detail under pressure.
Person Specification
Essential Criteria
IT & Admin Skills: Strong IT literacy, proven experience using Microsoft Office, and the ability to organize digital files and office filing systems efficiently.
Communication & Service: Excellent written and verbal communication skills, with a demonstrable talent for customer service and patient engagement.
Competencies: Highly organized, flexible, enthusiastic, and capable of multi-tasking and working well under pressure.
Vetting: Ability to successfully complete an enhanced Disclosure and Barring Service (DBS) check.
Desirable Criteria
Previous work experience within a healthcare, hospital, or clinical setting.
Company Benefits & Perks
Professional Growth: Join a stable, growing leader with over 30 years of excellence in diagnostic imaging, backed by an open culture committed to ongoing learning and career development.
Supportive Environment: Work within a collaborative multidisciplinary team dedicated to delivering safe, efficient, and compassionate patient care.