Administrative Assistant
About this role
Administrative Assistant - Mindplace
Location: Mindplace Chertsey, 124 Melita House, Chertsey, KT16 8LA
Salary: £26,800 per annum + excellent benefits
Contract Type: Permanent, Full-Time (37.5 hours per week: Monday to Friday on shifts between 8:00 AM – 10:00 PM & Saturday 9:00 AM – 5:00 PM)
Are you an organized, warm, and customer-focused professional who wants to play a crucial part in delivering expert, face-to-face mental health and wellbeing support?
We are partnering with Mindplace Chertsey (part of Bupa) to find a dedicated Administrative Assistant for a permanent, full-time role. In this vital position, you will efficiently manage all administrative and reception activities, serving as the welcoming heart of our centre and ensuring every visitor enjoys a seamless, supportive experience.
What You’ll Be Doing
Greeting and welcoming customers, supporting their entire journey through the centre right through to a thorough checkout.
Managing incoming queries via phone calls, emails, and local mailboxes, alongside processing payments, invoices, credit notes, and system updates.
Ensuring all customer reports, appointment packs, clinical files, and consent forms are accurately prepared and dispatched within desired timeframes.
Overseeing results management, coordinating with suppliers to meet SLAs, and handling general admin including post, stock monitoring, and facility presentation.
What We’re Looking For
Proven administrative and reception experience combined with excellent verbal and written communication skills.
A friendly, welcoming demeanor with a strong passion for delivering outstanding customer service.
Well-organized, reliable, proactive, and fully computer literate (knowledge of medical terminology is a welcome bonus!).
Adaptable, resilient, and comfortable working autonomously or within a busy multi-disciplinary team with flexible shift patterns.
Exceptional Benefits & Support
Working with Bupa means you'll be backed by an organization that genuinely invests in your health, career, and wellbeing:
Time Off & Flexibility: 25 days holiday (increasing with service, with options to buy/sell) alongside family-friendly benefits and flexible working options.
Health & Wellbeing: Free Bupa health insurance as a benefit in kind, plus access to unique offerings like our Menopause Plan.
Financial Security & Perks: Wagestream (early access to up to 40% of earned wages), competitive pension plans, parental leave, and interest-free annual travel loans.
Extras: My Bupa Extras retail discounts, long-service milestone rewards (ecards, extra holidays, and cash), and robust wellbeing toolkits.