Administrator / Healthcare Assistant
About this role
Job Advertisement: Administrator / Healthcare Assistant
Employer: Alliance Medical Ltd (via Supportive Bridge Staffing Agency)
Location: Northampton General Hospital, Cliftonville, Northampton, NN1 5BD, United Kingdom
Salary: £27,976.00 per annum
Contract Type: Permanent
Working Pattern: Full-time
Closing Date: 21 August 2027 (Note: Interviews take place throughout the campaign, and early applications are advised as the vacancy may close early if filled)
About the Role
We are acting on behalf of Alliance Medical Ltd—Europe's leading independent provider of imaging services—to recruit a skilled and motivated Administrator / Healthcare Assistant to join their dynamic team at Northampton General Hospital.
In this dual-focused role, you will be the welcoming face and voice of the service, meeting and greeting patients while coordinating essential telephone bookings. Guided by Alliance Medical’s core values of Collaboration, Excellence, Learning, Efficiency, and Openness, you will ensure high standards of patient care, smooth operational workflows, and excellent administrative support within a cutting-edge clinical imaging environment.
Key Responsibilities
1. Patient Interaction & Reception
Meet and greet patients attending the imaging services, providing a warm, compassionate, and professional patient-facing experience.
Make telephone bookings for patients, handling inquiries efficiently and communicating clearly with a diverse range of individuals.
Offer reassurance and support to patients, families, and carers throughout their visit.
2. Administration & Systems Management
Maintain well-organised electronic and physical filing systems, ensuring accurate data entry and meticulous record-keeping.
Utilise Microsoft Office and internal IT systems effectively to manage schedules, correspondence, and patient information.
Work collaboratively within a multidisciplinary team, multi-tasking effectively and maintaining composure under pressure.
Person Specification
Essential Criteria
IT & Admin Skills: Strong IT literacy, proven experience using Microsoft Office, and the ability to organise and manage computer files and filing systems.
Communication & Customer Service: Excellent written and verbal communication skills, with a demonstrable background in delivering high-quality customer service in a patient-facing or professional environment.
Competencies: Highly organised, enthusiastic, and flexible, with the ability to multi-task and work well under pressure.
Vetting: Ability to successfully complete an enhanced Disclosure and Barring Service (DBS) check.
Desirable Criteria
Previous work experience within a healthcare or clinical setting.
Company Benefits & Perks
Professional Growth: Join a stable, growing leader with over 30 years of excellence in diagnostic imaging, backed by a strong commitment to continuous learning and professional development.
Supportive Environment: Work in a collaborative, open culture where staff are encouraged to innovate, speak up, and ensure a safe, secure environment for all patients.